Communications & Telephony Request

The request was successful.

Dear Countess of Chester Hospital NHS Foundation Trust,

I would like to request the following information:

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
When is your contract renewal date?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?

How many employees do you have overall within your organisation?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?

Thank you in advance for your support in this.

Yours faithfully,

Daniel Leonard

FOI, Enquiries (COUNTESS OF CHESTER HOSPITAL NHS FOUNDATION TRUST), Countess of Chester Hospital NHS Foundation Trust

Hello,

Thank you for your recent Freedom of Information request. Freedom of information only applies to corporate information; this e-mail confirms receipt of your request for this type of information only.

Under the terms of the Freedom of Information Act we will expect to respond to this request in 20 working days. However we are now investigating the nature of the search and the quantity of information requested. If there is a cost involved in collecting the information then we will suspend the period for response until such time as we receive your payment. We will advise you of any such costs.

In accordance with section 12 of the Freedom of Information Act 2000 where multiple requests for information are received from one person or by different persons who appear to be acting in together in a single campaign the estimated cost of complying with any of the requests is to be taken to be the estimated total cost of complying with all of them. To this effect your requests for information will be dealt with under the single reference number above.

There are also a number of exemptions which the Act permits with respect to releasing information. The information will be assessed for these exemptions prior to us releasing the information to you. We will advise you if we are unable to provide the information requested.

Please note that a significant amount of information is also available via our Publication Scheme which can be accessed via the Trust’s website www.coch.nhs.uk and one of its benefits is that it makes information easily accessible and without charge.

Freedom of Information Officer
Countess of Chester Hospital NHS Foundation Trust
[email address]

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FOI, Enquiries (COUNTESS OF CHESTER HOSPITAL NHS FOUNDATION TRUST), Countess of Chester Hospital NHS Foundation Trust

1 Attachment

Hello,

Please find attached the response to your Freedom of Information request.

Kind regards,
Freedom of Information Officer
Countess of Chester Hospital
[email address]

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