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Communications & Telephony Request

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Dear Cornwall Partnership NHS Foundation Trust,

I would like to request the following information:

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
When is your contract renewal date?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?

How many employees do you have overall within your organisation?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?

Thank you in advance for your support in this.

Yours faithfully,

Daniel Leonard

FreedomOfInformation (CORNWALL PARTNERSHIP NHS FOUNDATION TRUST - RJ8), Cornwall Partnership NHS Foundation Trust

1 Attachment

​​Dear Sir/Madam,
 
Please see the attached letter regarding your Freedom of Information
Request, reference ####.
 
Kind regards​​​​

The Freedom of Information Team

 

+ Cornwall Partnership NHS Foundation Trust

        Freedom of Information Team

        Suite 6

        Carew House

        Beacon Technology Park
        Dunmere Road
        Bodmin
        PL31 2QN

 

( 01208 834 496

* [1][Cornwall Partnership NHS Foundation Trust request email]

 Office Hours: 08:30 - 16:30

 

:  [2]www.cornwallft.nhs.uk

 

Delivering High Quality Care

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FreedomOfInformation (CORNWALL PARTNERSHIP NHS FOUNDATION TRUST - RJ8), Cornwall Partnership NHS Foundation Trust

2 Attachments

Dear Sir/Madam

Please see the attached letter regarding your Freedom of Information Request, reference 78520.

I would be grateful if you could answer and return the attached Satisfaction Survey.​

Kind regards

The Freedom of Information Team

• Cornwall Partnership NHS Foundation Trust
Freedom of Information Team
Suite 6
Carew House
Beacon Technology Park
Dunmere Road
Bodmin
PL31 2QN

• 01208 834 496
• [Cornwall Partnership NHS Foundation Trust request email]

Office Hours: 08:30 - 16:30

www.cornwallft.nhs.uk

Delivering High Quality Care

show quoted sections

We don't know whether the most recent response to this request contains information or not – if you are Daniel Leonard please sign in and let everyone know.