Communications & Telephony Request

The request was successful.

Dear Calderdale and Huddersfield NHS Foundation Trust,

I would like to request the following information:

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
When is your contract renewal date?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?

How many employees do you have overall within your organisation?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?

Thank you in advance for your support in this.

Yours faithfully,

Daniel Leonard

FOI, Calderdale and Huddersfield NHS Foundation Trust

Dear Daniel

Freedom of Information Request Reference: 769.2019 - Communications & Telephony

With reference to your request made under the Freedom of Information Act, this is an acknowledgement that Calderdale and Huddersfield NHS Foundation Trust has received and started the process relating to your request for information. Please use our reference number in all future correspondence.

In accordance with Trust policy and the requirements of the Freedom of Information Act 2000, a period of 20 working days is assigned for processing your request. [Working days within the NHS refers to Mon-Fri.] We will provide you with an explanation if we find that there is any reason why this period may extend beyond the period prescribed by the Act.

Please contact us if you have any queries regarding the procedure.

Kind regards

Freedom of Information Office
Calderdale and Huddersfield NHS Foundation Trust
T: 01484 356904
E:[email address]

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FOI, Calderdale and Huddersfield NHS Foundation Trust

1 Attachment

Dear Daniel 

Further to your recent FOI request, please find attached the response from Calderdale and Huddersfield NHS Foundation Trust.

If you are unhappy with this response you have the right to access our complaints procedure; please contact the Company Secretary, Huddersfield Royal Infirmary, Lindley, Huddersfield HD3 3EA.  [email address]
                             
If you remain dissatisfied with the handling of your request or complaint, you have a right to appeal to the Information Commissioner at:

The Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire, SK9 5AF
Telephone: 0303 123 1113  
Website: www.ico.gov.uk
                      
Freedom of Information Office
Calderdale and Huddersfield NHS Foundation Trust
E:[email address]
T: 01484 356904

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