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Communications & Telephony Request

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Dear Alder Hey Children's NHS Foundation Trust,

I would like to request the following information:

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
When is your contract renewal date?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?

How many employees do you have overall within your organisation?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?

Thank you in advance for your support in this.

Yours faithfully,

Daniel Leonard

info.gov, Alder Hey Children's NHS Foundation Trust

** This email has been sent from an external source – be mindful with any links
or requests from the sender **

 

Thank you for your request for information sent 17^th December 2019 

 

It has been allocated the reference number 2019 – 5001 and is being dealt
with under the terms of the Freedom of Information Act 2000.

 

Our aim is to provide the information at the earliest opportunity but
within the statutory 20 working days of receiving your request. Should
there be any difficulty or delay in providing the information to you
within the limit we will inform you of this. If fees apply to this request
you will be informed and a fees notice will be issued to you. Payment is
then required before we proceed with your request.

 

If you have any further queries in relation to your request, please
contact the Information Governance Team quoting the reference above.

 

 

Kind regards

 

 

Information Governance Team

Alder Hey Children's NHS Foundation Trust

 

[1][email address]

 

 

References

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info.gov, Alder Hey Children's NHS Foundation Trust

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** This email has been sent from an external source – be mindful with any links
or requests from the sender **

Dear Daniel Leonard,

 

Further to your request for information received 17^th December 2019 and
allocated reference number 2019 – 5001, please find our response attached.

 

 

Yours sincerely
Information Governance Team
Alder Hey Children's NHS Foundation Trust

[1][email address]

 

If you are unhappy with the response provided, you may request an internal
review.

 

 

 

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References

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