Communications & Telephony Request

The request was successful.

Dear Scottish Public Pensions Agency,

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
When is your contract renewal date?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?

How many employees do you have overall within your organisation?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?

Thank you in advance for your support in this.

Yours faithfully,

Daniel Leonard

Scottish Public Pensions Agency

Thank you for contacting the Corporate Communications Team.

 

Please check the Communications [1]Service Level Agreement document on the
Intranet for timescales.

 

We will respond once we have completed your request.

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References

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Scottish Public Pensions Agency

Dear Mr Leonard

Thank you for your request for information under the Freedom of Information (Scotland) Act 2002 dated 28 November 2019 requesting information on the Scottish Public Pensions Agency's communications and telephony systems.

We received your request on 28 November 2019 and a response will be issued in accordance with FOISA by 31 December 2019. If you have any queries, please contact me quoting case number FoI/19/02591.

Regards

Kevin

Kevin Straker
Corporate Communications
T: 01896-893142
W: www.sppa.gov.uk

Scottish Public Pension Agency
7 Tweedside Park
Tweedbank
GALASHIELS
TD1 3TE

show quoted sections

Scottish Public Pensions Agency

1 Attachment

Dear Mr Leonard

 

Thank you for your request for information under the Freedom of
Information (Scotland) Act 2002 dated 28 November 2019 requesting
information on the Scottish Public Pensions Agency's communications and
telephony systems.

 

Please find our response attached to this email.

 

Regards

 

Kevin

 

Kevin Straker

Corporate Communications

T: 01896-8932505

W: [1]www.pensions.gov.scot

 

Scottish Public Pension Agency

7 Tweedside Park

Tweedbank

GALASHIELS

TD1 3TE

 

********************************************************************** 
This e-mail (and any files or other attachments transmitted with it) is
intended solely for the attention of the addressee(s). Unauthorised use,
disclosure, storage, copying or distribution of any part of this e-mail is
not permitted. If you are not the intended recipient please destroy the
email, remove any copies from your system and inform the sender
immediately by return.
Communications with the Scottish Government may be monitored or recorded
in order to secure the effective operation of the system and for other
lawful purposes. The views or opinions contained within this e-mail may
not necessarily reflect those of the Scottish Government.
**********************************************************************
 

References

Visible links
1. http://www.pensions.gov.scot/