Communications & Telephony Request

The request was successful.

Dear Food Standards Scotland,

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
When is your contract renewal date?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?

How many employees do you have overall within your organisation?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?

Thank you in advance for your support in this.

Yours faithfully,

Daniel Leonard

Food Standards Scotland

5 Attachments

Hi Daniel

 

Thank you for your request under the Freedom of Information (Scotland) Act
2002 (FOISA).

 

We received your request on 28 November 2019 and will respond in
accordance with FOISA by 30 December 2019.

 

If you have any queries, please contact me.

 

Regards

 

Stuart Keith

Openness & Correspondence Officer

Food Standards Scotland

Pilgrim House, Old Ford Road, Aberdeen, AB11 5RL

01224 285100

[1][email address]

[2]www.foodstandards.gov.scot

 

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Food Standards Scotland

6 Attachments

Daniel

 

Please see the attached response.

 

Regards

 

Stuart Keith

Openness & Correspondence Officer

Food Standards Scotland

Pilgrim House, Old Ford Road, Aberdeen, AB11 5RL

01224 285100

[1]www.foodstandards.gov.scot

 

[2][IMG][3][IMG][4][IMG][5][IMG][6][IMG]

 

 

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