Communications & Telephony Request

Response to this request is long overdue. By law, under all circumstances, Civil Service Commission should have responded by now (details). You can complain by requesting an internal review.

Dear Civil Service Commission,

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
When is your contract renewal date?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?

How many employees do you have overall within your organisation?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?

Thank you in advance for your support in this.

Yours faithfully,

Daniel Leonard

Civil Service Commission Info Mailbox, Civil Service Commission

Thank you for contacting the Civil Service Commission; this is our
acknowledgement of your email.  Your email will be passed to the relevant
team and they will be in contact with you shortly.  

Civil Service Commission 

G/08, 1 Horse Guards Road, London SW1A 2HQ

Tel: 020 7271 0831

[1][Civil Service Commission request email] 

[2]http://civilservicecommission.independen... us: [3]@
CivServComm

We are committed to respecting your privacy and safety in collecting and
processing your personal data. For further information see: 
[4]http://civilservicecommission.independen...
[5]https://publicappointmentscommissioner.i...
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--

Civil Service Commission 

G/08, 1 Horse Guards Road, London SW1A 2HQ

Tel: 020 7271 0831

[7][Civil Service Commission request email] 

[8]http://civilservicecommission.independen... us: [9]@
CivServComm

We are committed to respecting your privacy and safety in collecting and
processing your personal data. For further information see: 
[10]http://civilservicecommission.independen...
[11]https://publicappointmentscommissioner.i...
[12]https://www.gov.uk/government/publicatio...

References

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Civil Service Commission Info Mailbox, Civil Service Commission

1 Attachment

Good afternoon Daniel, 
I am aware my colleague has written to you in response to your Freedom of
Information request made to the Civil Service Commission, the Office of
the Commissioner for Public Appointments, and the Advisory Committee on
Business Appointments.
For reference, I have attached a copy of my colleague's response to this
email. 
Kind Regards, 
Jason Major

Civil Service Commission 

G/08, 1 Horse Guards Road, London SW1A 2HQ

Tel: 020 7271 0831

[1][Civil Service Commission request email] 

[2]http://civilservicecommission.independen... us: [3]@
CivServComm

We are committed to respecting your privacy and safety in collecting and
processing your personal data. For further information see: 
[4]http://civilservicecommission.independen...
[5]https://publicappointmentscommissioner.i...
[6]https://www.gov.uk/government/publicatio...

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