Communications & Telephony Request

Daniel Leonard made this Freedom of Information request to Valuation Tribunal Service as part of a batch sent to 29 authorities

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Valuation Tribunal Service,

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
When is your contract renewal date?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?

How many employees do you have overall within your organisation?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?

Thank you in advance for your support in this.

Yours faithfully,

Daniel Leonard

VT Freedom of Information, Valuation Tribunal Service

Dear Mr Leonard

VTS 04-20-354

We have received your request for information. Under the Freedom of Information Act, we have to respond to you within 20 working days. If you need to contact us in the meantime about your request, please quote the number shown above.

Many thanks.

Regards

Nicola Hunt

Executive PA
Valuation Tribunal Service

2nd Floor, 120 Leman Street
London  E1 8EU
Direct Line: 0207 426 3930
www.valuationtribunal.gov.uk

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Diane Russell, Valuation Tribunal Service

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Dear Mr Leonard
 
VTS 4-20-356
 
Please see the responses below to your request for information.
 
If you have any complaint about the way we have dealt with your request
you may apply for an internal review. Please write, within four weeks of
receiving this response, quoting the reference number above and giving
your reasons, to:
 
Senior Information Risk Owner
Chief Executive’s Office
Valuation Tribunal Service
2^nd Floor
120 Leman Street
London E1 8EU.
 
He will investigate and respond within 20 working days of receipt of your
complaint.  If you remain dissatisfied you have a right to refer the
matter to the Information Commissioner.  We will give you further
information with the response.
 
 
Regards
 
Diane Russell
Data Protection Officer
VTS
2^nd Floor
120 Leman Street
London E1 8EU
020 7426 3906
[1]www.valuationtribunal.gov.uk
 
Working pattern Monday to Wednesday
 
 

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