Communications & Telephony Request
Dear Tribunal Procedure Committee,
Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
When is your contract renewal date?
Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?
Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?
How many employees do you have overall within your organisation?
Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?
Thank you in advance for your support in this.
Yours faithfully,
Daniel Leonard
Good morning
Please see attached acknowledgment to your recent Freedom of Information
request
Kind Regards,
Knowledge and Information Officer
Knowledge and Information Liaison Unit | South East Regional Support Unit
Milton Keynes Magistrates Court, 301 Silbury Blvd, Milton Keynes MK9 2AJ
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Dear LondonKILO,
Please provide an update to the FOI Request, or I will submit a request for internal process review.
Yours sincerely,
Daniel Leonard
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Dear Mr Leonard,
Please see attached our response that was sent to you on 24th December 2019.
Regards,
Knowledge and Information Liaison Officer
Knowledge and Information Liaison Unit | London Regional Support Unit | 3rd Floor | First Avenue House | 42-49 High Holborn | London | WC1V 6NP | DX160010 Kingsway 7
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