Communications & Telephony Request

The request was successful.

Dear Parole Board for England and Wales,

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
When is your contract renewal date?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?

How many employees do you have overall within your organisation?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?

Thank you in advance for your support in this.

Yours faithfully,

Daniel Leonard

Info, Parole Board for England and Wales

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FOI, Parole Board for England and Wales

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Good Afternoon,

 

Please find attached the response to your recent Freedom of Information
request.

 

 

Kind regards,

 

The Parole Board for England and Wales

3^rd Floor, 10 South Colonnade, London E14 4PU
General Enquiries: 0203 880 0885

[1]www.gov.uk/government/organisations/parole-board

[2]@parole_board

 

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