Communications & Telephony Request

Daniel Leonard made this Freedom of Information request to Independent Advisory Panel on Deaths in Custody as part of a batch sent to 29 authorities This request has been closed to new correspondence. Contact us if you think it should be reopened.

Independent Advisory Panel on Deaths in Custody did not have the information requested.

Daniel Leonard
Delivered

Dear Independent Advisory Panel on Deaths in Custody,

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
When is your contract renewal date?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?

How many employees do you have overall within your organisation?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?

Thank you in advance for your support in this.

Yours faithfully,

Daniel Leonard

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iap, Independent Advisory Panel on Deaths in Custody

David,

Thank you for your query below.

Your request has been handled under the FOIA.

I can confirm that the IAP does not have any contracts with a telephony service.

Appeal Rights

If you are not satisfied with this response you have the right to request an internal review by responding in writing to the address below within two months of the date of this response:
Independent Advisory Panel, room 7.35, 102 Petty France, London, SW1H 9AJ.

You do have the right to ask the Information Commissioner’s Office (ICO) to investigate any aspect of your complaint. However, please note that the ICO is likely to expect internal complaints procedures to have been exhausted before beginning their investigation.

Regards,
Kish

Kish Hyde
Deputy Head of Ministerial Council on Deaths in Custody

Room 7.30, 102 Petty France
London SW1H 9AH
Tel: 07970 306567

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