Communications & Telephony Request

Building Regulations Advisory Committee for England did not have the information requested.

Dear Building Regulations Advisory Committee for England,

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
When is your contract renewal date?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?

How many employees do you have overall within your organisation?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?

Thank you in advance for your support in this.

Yours faithfully,

Daniel Leonard

Despatch Box, Building Regulations Advisory Committee for England

                            
Our reference: 4833208             Information request

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Dear Mr Leonard
 
Thank you for your Information Request of 29 November 2019 requesting:
 
Dear Building Regulations Advisory Committee for England,
Please confirm the manufacturer of your telephony system(s) that are
currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual
support/maintenance services (in £)?
When is your contract renewal date?
Please confirm the manufacturer of your Contact centre system(s) that are
currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual
support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?
Do you use Unified Communications or Collaboration tools such as Microsoft
Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you
currently using?
How many employees do you have overall within your organisation?
Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?
 
We will aim to send you a response by 3 January 2020.
 
Yours sincerely
 
 
MHCLG FOI Team
NOTE: Please do not edit the subject line when replying to this email.

Despatch Box, Building Regulations Advisory Committee for England

1 Attachment

                            
Our reference: 4833208             Information request

--------------------------------------------------------------------------

 
Dear Mr Leonard
 
Thank you for your request for information concerning  Dear Building
Regulations Advisory Committee for England,
Please confirm the manufacturer of your telephony system(s) that are
currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual
support/maintenance services (in £)?
When is your contract renewal date?
Please confirm the manufacturer of your Contact centre system(s) that are
currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual
support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?
Do you use Unified Communications or Collaboration tools such as Microsoft
Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you
currently using?
How many employees do you have overall within your organisation?
Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?.
 
Unfortunately I am unable to provide this information, because we do not
have it. I have attached my formal response which sets out the details.
Knowledge and Information Access Team
Ministry of Housing, Communities and Local Government
 
 
NOTE: Please do not edit the subject line when replying to this email.