Communications & Telephony Request

The request was successful.

Dear Architects Registration Board,

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
When is your contract renewal date?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?

How many employees do you have overall within your organisation?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?

Thank you in advance for your support in this.

Yours faithfully,

Daniel Leonard

Architects Registration Board

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The ARB Team

Simon Howard, Architects Registration Board

6 Attachments

Dear Mr Leonard

 

Thank you for your request for information made under the Freedom of
Information Act 2000, which we received on 28 November 2019. The
information is embedded below your individual requests.

 

Please confirm the manufacturer of your telephony system(s) that are
currently in place? 

Mitel/Inter-tel

When was the installation date of your telephony equipment?

2010

 

Who maintains your telephony system(s)?

Timico

 

Please confirm value of the initial project and value of annual
support/maintenance services (in £)? Initial project value unknown, annual
support/call cost circa £6k
When is your contract renewal date? It is a rolling contract

Please confirm the manufacturer of your Contact centre system(s) that are
currently in place?

No contact centre system in place

When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual
support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft
Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you
currently using?
UC: No. Collaboration: Microsoft Exchange 2010 and Microsoft SharePoint
2013 (on-premise)

How many employees do you have overall within your organisation?

34

Who currently provides your calls and lines?

Timico

What is your current annual spend on calls and lines?

Support/line/call cost for telephony system circa £6k

When is your contract renewal date?

Rolling contract

Are you using SIP or ISDN?

Standard digital telephone system

Do you use a wide area network?  

Yes

 

 

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submitted within two months of the date of receipt of the response to your
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If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
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5AF.

 

Yours sincerely

 

 

 

 

Simon Howard
Head of Professional
Standards
 
t: [2]+44 (0)20 7580 5861
e: [3][email address]
w: [4]arb.org.uk

 

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