Communications & Telephony Request

Daniel Leonard made this Freedom of Information request to Yorkshire Dales National Park Authority as part of a batch sent to 50 authorities

This request has been closed to new correspondence. Contact us if you think it should be reopened.

The request was successful.

Dear Yorkshire Dales National Park Authority,

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
When is your contract renewal date?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?

How many employees do you have overall within your organisation?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?

Thank you in advance for your support in this.

Yours faithfully,

Daniel Leonard

accesstoinfo, Yorkshire Dales National Park Authority

Thank you for your email, and I acknowledge receipt of your request for information. Your request will be handled by an officer who will respond under the terms of the Freedom of Information Act 2000 or Environmental Information Regulations 2004 as appropriate.

In some circumstances a charge may be payable and, if that is the case, we will let you know and will require payment of this charge before we proceed to deal with your request:
The Authority is entitled to charge for disbursements - photocopying, printing and postage, plus any charges incurred in recovering documents from storage/archive. Copying charges are currently 7p per A4 page, 17p per A3 page, and £1.50 for a CD, plus the actual postage. If the charge would total less than £2.00, the information will be provided for free.

Additionally, under EIR, we may make a charge for the cost of staff time in locating, retrieving and extracting that information, at a rate of £25 per hour.

You will receive the requested information within 20 working days, unless the Authority does not hold the information or there is a reason for it to be withheld, in which case we will let you know within this timescale.

Whilst the Authority is happy to provide information wherever possible, you should be aware that there are a number of exemptions to the provision of information under the terms of the Freedom of Information Act 2000, or exceptions under the Environmental Information Regulations 2004. These may prevent the Authority from releasing all or some of the information you have asked for. You will be informed if this is the case and we will explain why we have withheld the information.
Please do not hesitate to get back to me if you have any questions.

Lesley Knevitt
Corporate Services Officer

Direct: 01969 652326
Website: www.yorkshiredales.org.uk
Facebook: https://www.facebook.com/yorkshiredales
Twitter: https://twitter.com/yorkshire_dales
YouTube: www.youtube.com/c/TheYorkshiredalesNPA
Instagram: https://instagram.com/yorkshiredales

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accesstoinfo, Yorkshire Dales National Park Authority

5 Attachments

Answers in bold red below.

 

Right of appeal

 

If the Applicant is not happy with the Authority’s response to a request
for information he may, within 40 working days of receipt of this
response, ask for an internal review by contacting the Access to
Information Officer (email [1][email address] or
telephone 01969 652326).   The request for review must be in
writing/email, and should clearly set out the reasons for the
dissatisfaction.

 

If having completed the Authority’s internal review procedure the
Applicant remains unhappy with the response, he or she may refer the
matter to the Information Commissioner’s Office:

 

Wycliffe House

Water Lane

Wilmslow

Cheshire SK9 5AF

 

                                                                Tel 0303
123 1113 (local rate) or 01625 545 745 (national rate)

 

 

 

[2]https://ydnpa.info/images/yd-email-logo.... Lesley Knevitt
Corporate Services Officer

Direct: 01969 652326

Switchboard: 0300 456 0030

[3]www.yorkshiredales.org.uk
[4]https://ydnpa.info/images/yt.png [5]https://ydnpa.info/images/fb.png [6]https://ydnpa.info/images/in.png [7]https://ydnpa.info/images/tw.png

Yorkshire Dales National Park Authority
Yoredale | Bainbridge | Leyburn | DL8 3EL

 

 

Please confirm the manufacturer of your telephony system(s) that are
currently in place?

MITEL

When was the installation date of your telephony equipment?

Feb 2018

Who maintains your telephony system(s)?

Aspire Technology Solutions

Please confirm value of the initial project and value of annual
support/maintenance services (in £)?

Initial Project £47k  Ongoing Support £4.5k

When is your contract renewal date?

Feb 2023

 

Please confirm the manufacturer of your Contact centre system(s) that are
currently in place?

We don’t have a CCS

When was the installation date of your contact centre infrastructure?

Who maintains your contact centre system(s)?

Please confirm value of the initial project and value of annual
support/maintenance services (in £)?

How many contact centre employees/agents do you have?

When is your contract renewal date?

 

Do you use Unified Communications or Collaboration tools such as Microsoft
Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you
currently using?

No

 

How many employees do you have overall within your organisation?

150

 

Who currently provides your calls and lines?

Aspire Technology Solutions

What is your current annual spend on calls and lines?
Approx £13200

When is your contract renewal date?

Feb 2023

Are you using SIP or ISDN?
SIP

Do you use a wide area network?

YES

Thank you in advance for your support in this.

 

Yours faithfully,

 

Daniel Leonard

 

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