Communications & Telephony Request

Daniel Leonard made this Freedom of Information request to Plant Varieties and Seeds Tribunal as part of a batch sent to 50 authorities
You only have a right in law to access information about the environment from this authority This request has been closed to new correspondence. Contact us if you think it should be reopened.

Plant Varieties and Seeds Tribunal did not have the information requested.

Daniel Leonard
Delivered

Dear Plant Varieties and Seeds Tribunal,

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
When is your contract renewal date?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?

How many employees do you have overall within your organisation?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?

Thank you in advance for your support in this.

Yours faithfully,

Daniel Leonard

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SM-Defra-Helpline, Defra (MCU), Plant Varieties and Seeds Tribunal

Thank you for your email to the Department for Environment, Food  & Rural
Affairs. We have a target of replying to emails within 20 working days
where a response is required, and 20 working days where a case is handled
under the Freedom of Information Act 2000 or the Environmental Information
Regulations 2004.

 

If you need a reply before then, please call the Defra Helpline on 03459
33 55 77, or visit
[1]https://www.gov.uk/government/organisati....

 

If you suspect a notifiable animal disease or have animal welfare
concerns, please report these to the Animal and Plant Health Agency (APHA)
immediately. Failure to report a notifiable animal disease is an offence.
APHA can be contacted using the following details:

·         England: 03000 200301 or [2][email address]

·         Wales: 03003 038268 or [3][email address]

·         Scotland: [4][email address]

 

We receive thousands of identical emails each month from organised
campaigns. Ministers and officials are made aware of these campaigns, but
unfortunately we cannot reply to each email individually.

 

Best wishes,

Ministerial Contact Unit

 

Department for Environment, Food and Rural Affairs (Defra) This email and
any attachments is intended for the named recipient only. If you have
received it in error you have no authority to use, disclose, store or copy
any of its contents and you should destroy it and inform the sender.
Whilst this email and associated attachments will have been checked for
known viruses whilst within Defra systems we can accept no responsibility
once it has left our systems. Communications on Defra's computer systems
may be monitored and/or recorded to secure the effective operation of the
system and for other lawful purposes.

References

Visible links
1. https://www.gov.uk/government/organisati...
2. mailto:[email address]
3. mailto:[email address]
4. mailto:[email address]

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SM-Defra-Helpline, Defra (MCU), Plant Varieties and Seeds Tribunal

Thank you for your email. We have a target of replying to all emails
within 15 working days. If you need a reply before then, please call the
Defra Helpline on 03459 33 55 77, or visit
[1]https://www.gov.uk/government/organisati....
We receive thousands of identical campaign emails a month. These are read
and the volumes received are recorded, but they do not receive individual
replies.
Best wishes,
Customer Contact Unit
 
Department for Environment, Food and Rural Affairs (Defra) This email and
any attachments is intended for the named recipient only. If you have
received it in error you have no authority to use, disclose, store or copy
any of its contents and you should destroy it and inform the sender.
Whilst this email and associated attachments will have been checked for
known viruses whilst within Defra systems we can accept no responsibility
once it has left our systems. Communications on Defra's computer systems
may be monitored and/or recorded to secure the effective operation of the
system and for other lawful purposes.

References

Visible links
1. https://www.gov.uk/government/organisati...

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no-reply@defra.ecase.co.uk on behalf of informationrequests@defra.gov.uk, Plant Varieties and Seeds Tribunal

Dear Mr Leonard,

Thank you for your email of 28 November which was addressed to the Plant
Varieties and Seeds Tribunal , requesting information on Communications &
Telephony.

We aim to answer your request no later than 31st December, which is 20
working days from the date we received it. If we are unable to meet this
deadline we will contact you to explain the reason.

If you have any queries about this letter please contact us.

Yours sincerely

Information Rights Team

[email address]

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no-reply@defra.ecase.co.uk on behalf of informationrequests@defra.gov.uk, Plant Varieties and Seeds Tribunal

1 Attachment

Dear Mr Leonard,

Please find attached the response to your request of 28th November for
information on Communications & Telephony (PVST).

Yours sincerely

Information Rights Team

[email address]

Link to this Report