Dear Agriculture and Horticulture Development Board,

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
When is your contract renewal date?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?

How many employees do you have overall within your organisation?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?

Thank you in advance for your support in this.

Yours faithfully,

Daniel Leonard

Guy Attenborough, Agriculture and Horticulture Development Board

Dear Mr Leonard,

 

Thank you for your request for communications and telephony information
under the Freedom of Information Act 2000. The answers for AHDB are as
follows:

 

1.       Please confirm the manufacturer of your telephony system(s) that
are currently in place?

A: Mitel

2.       When was the installation date of your telephony equipment?

A: May 2009

3.       Who maintains your telephony system(s)?

A: Koris Ltd

4.       Please confirm value of the initial project and value of annual
support/maintenance services (in £)?

A: Initial implementation - £85k / Annual software assurance, support and
maintenance - £7.5k

5.       When is your contract renewal date?

A: February 2020

 

 

6.       Please confirm the manufacturer of your Contact centre system(s)
that are currently in place?

A: None

7.       When was the installation date of your contact centre
infrastructure?

A: N/A

8.       Who maintains your contact centre system(s)?

A: N/A

9.       Please confirm value of the initial project and value of annual
support/maintenance services (in £)?

A: N/A

10.   How many contact centre employees/agents do you have?

A: N/A

11.   When is your contract renewal date?

A: N/A

 

 

12.   Do you use Unified Communications or Collaboration tools such as
Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are
you currently using?

Yes, Skype for Business

13.   How many employees do you have overall within your organisation?

500

14.   Who currently provides your calls and lines?

British Telecom / Gamma

15.   What is your current annual spend on calls and lines?

£64k

16.   When is your contract renewal date?

February 2020

17.   Are you using SIP or ISDN?

SIP and ISDN

18.   Do you use a wide area network?

Yes

 

Yours sincerely

Guy Attenborough

 

If you are unhappy with the service you have received in relation to your
request you may make a complaint or appeal against our decision under
section 17(7) of the FOIA or under regulation 18 of the EIRs, as
applicable, within 40 working days of the date of this letter. Please
follow the AHDB complaints procedure on our website. If you are not
content with the outcome of the internal review, section 50 of the FOIA
and regulation 18 of the EIRs gives you the right to apply directly to the
Information Commissioner for a decision. Please note that generally the
Information Commissioner cannot make a decision unless you have first
exhausted AHDB’s own complaints procedure. The Information Commissioner
can be contacted at: Information Commissioner’s Office, Wycliffe House,
Water Lane, Wilmslow, Cheshire SK9 5AF

 

-----------------------------------
Guy Attenborough  / Director
Corporate Affairs 
Agriculture & Horticulture
Development Board    
E:
[1][email address]
T: 024 7647 8675 
M: 07887896082
-----------------------------------

Stoneleigh Park | Kenilworth |
Warwickshire | CV8 2TL
W: [2]www.ahdb.org.uk

 

 

 

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