Dear Advisory Committee on Clinical Excellence Awards,

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
When is your contract renewal date?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?

How many employees do you have overall within your organisation?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?

Thank you in advance for your support in this.

Yours faithfully,

Daniel Leonard

ACCEA Secretariat, Advisory Committee on Clinical Excellence Awards

Dear Daniel,

The Advisory Committee on Clinical Excellence Awards are part of Department of Health & Social Care, I have spoken to our freedom of information team and they have received your request and will respond to you accordingly.

Many Thanks

David Rattray

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Department of Health and Social Care, Advisory Committee on Clinical Excellence Awards

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Department of Health and Social Care, Advisory Committee on Clinical Excellence Awards

2 Attachments

Dear Mr Leonard

Please find attached the Department of Health and Social Care's response
to your recent FOI request (our ref: FOI-1197571  ) 

Yours sincerely,

 Dorothy Crowe 

Freedom of Information team
Department of Health and Social Care

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