Communications & Telephony Request

The request was partially successful.

Dear UK Anti Doping,

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
When is your contract renewal date?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?

How many employees do you have overall within your organisation?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?

Thank you in advance for your support in this.

Yours faithfully,

Daniel Leonard

Freedom Of Information, UK Anti Doping

Good afternoon Mr Leonard

Thank you for your request for information under the Freedom of Information Act 2000 (‘the Act’). You are due to receive a response within 20 working days, being 31 December 2019.

Please note that the Christmas and New Year may result in a short delay in providing a response to you. However, we will advise you in advance if such an eventuality is likely and you can contact us about your request using reference FOI-252 at any time.

Kind regards,
UK Anti-Doping

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UKAD: OFFICIAL

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This communication is from United Kingdom Anti-Doping, located at Fleetbank House, 2-6 Salisbury Square, London EC4Y 8AE, United Kingdom

UKAD: OFFICIAL

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Freedom Of Information, UK Anti Doping

1 Attachment

Dear Mr Leonard

Please see the attached response to your request for information.

Thank you for your patience as we processed your request.

Kind regards,
UK Anti-Doping

UKAD: OFFICIAL

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