Communications & Telephony Request

Daniel Leonard made this Freedom of Information request to Royal Museums Greenwich as part of a batch sent to 26 authorities

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Royal Museums Greenwich,

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
When is your contract renewal date?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?

How many employees do you have overall within your organisation?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?

Thank you in advance for your support in this.

Yours faithfully,

Daniel Leonard

Freedom of Information, Royal Museums Greenwich

1 Attachment

Dear Mr Leonard,

 

Thank you for your email of 28 November 2019 which I confirm has been
dealt with in accordance with Freedom of Information Act 2000.

 

Please find below responses to your questions:

Please confirm the manufacturer of your telephony Mitel
system(s) that are currently in place?
When was the installation date of your telephony August 2008 and upgraded
equipment? July 2017
Who maintains your telephony system(s)? High Span
Please confirm value of the initial project and c£35000 / £5500
value of annual support/maintenance services (in
£)?
When is your contract renewal date? 11 Dec 2020

 

Please confirm the manufacturer of your Contact centre system(s) that N/A
are currently in place?
When was the installation date of your contact centre infrastructure? N/A
Who maintains your contact centre system(s)? N/A
Please confirm value of the initial project and value of annual N/A
support/maintenance services (in £)?
How many contact centre employees/agents do you have? N/A
When is your contract renewal date? N/A

 

Do you use Unified Communications or Collaboration No
tools such as Microsoft Skype for Business/
Cisco/Avaya/Mitel?
If yes, what tools are you currently using?
How many employees do you have overall within your c.585
organisation?
Who currently provides your calls and lines? High Span
What is your current annual spend on calls and lines? £8250
When is your contract renewal date? April 2020
Are you using SIP or ISDN? Yes
Do you use a wide area network? Not direct (JANET)
   

 

 

I hope that you are happy with the service you have received in relation
to your request but if not and you wish to make a complaint you should in
the first instance write to me, Jane Costantini, Governance and Museum
Records Manager.

 

If you are not content with the outcome of your complaint, you may apply
directly to the Information Commissioner for a decision. (Generally, the
Information Commissioner cannot make a decision unless you have exhausted
the above complaints procedure provided by the National Maritime Museum.)

 

The Information Commissioner can be contacted at:

 

The Information Commissioner’s Office, Wycliffe House, Water Lane,
Wilmslow, Cheshire, SK9 5AF.

 

Yours sincerely,

 

Jane Costantini
Governance and Museum Records Manager
Direct +44 (0)208 312 6636

Royal Museums Greenwich

Park Row

Greenwich

SE10 9NF

National Maritime Museum | Cutty Sark
Royal Observatory | The Queen's House
+44 (0)208 858 4422

 

 

 

 

 

From: Daniel Leonard [mailto:[FOI #623895 email]]
Sent: 28 November 2019 12:47
To: Freedom of Information <[email address]>
Subject: Freedom of Information request - Communications & Telephony
Request

 

CAUTION: This email originates outside of Royal Museums Greenwich. Do not
click on links or attachments unless you recognise the sender and are
expecting the links or attachments. If you are unsure, contact the sender
to confirm that the email is genuine.

Dear Royal Museums Greenwich,

Please confirm the manufacturer of your telephony system(s) that are
currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual
support/maintenance services (in £)?
When is your contract renewal date?

Please confirm the manufacturer of your Contact centre system(s) that are
currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual
support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft
Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you
currently using?

How many employees do you have overall within your organisation?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?

Thank you in advance for your support in this.

Yours faithfully,

Daniel Leonard

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