Communications & Telephony Request

Daniel Leonard made this Freedom of Information request to Office of the Schools Adjudicator as part of a batch sent to 26 authorities

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Office of the Schools Adjudicator did not have the information requested.

Dear Office of the Schools Adjudicator,

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
When is your contract renewal date?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?

How many employees do you have overall within your organisation?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?

Thank you in advance for your support in this.

Yours faithfully,

Daniel Leonard

TEAM, OSA, Office of the Schools Adjudicator

1 Attachment

Thank you for your email which has been logged.  A member of the team will
respond within 15 working days.  

 

 

Office of the Schools Adjudicator

Bishopsgate House

Feethams, Darlington

DL1 5QE

 

[1]www.gov.uk/government/organisations/office-of-the-schools-adjudicator

[2]Description: OSA Header

 

References

Visible links
1. file:///tmp/www.gov.uk/government/organisations/office-of-the-schools-adjudicator

TEAM, OSA, Office of the Schools Adjudicator

2 Attachments

Dear Mr Leonard

 

Please see attached response to your email below.

 

Yours sincerely

Mrs Lisa Short

Office of the Schools Adjudicator

Bishopsgate House

Feethams, Darlington

DL1 5QE

 

Tel: 01325 340402

Email: [1][Office of the Schools Adjudicator request email]

 

[2]Description: OSA Header

 

show quoted sections