Communications & Telephony Request

The request was successful.

Dear Office for Students,

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
When is your contract renewal date?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?

How many employees do you have overall within your organisation?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?

Thank you in advance for your support in this.

Yours faithfully,

Daniel Leonard

Abby Reeder, Office for Students

1 Attachment

Dear Daniel

Thank you for your request for information, this is to acknowledge your
request received on the 28th November 2019. We will respond to you within
20 working days.  

Best Wishes,

Abby

FOI Team | Governance | 0117 931 7292 | 
[1]www.officeforstudents.org.uk | Twitter [2]@officestudents | Team
Administrator | Resources, Finance and Transformation | 0117 931 7181
[3]www.officeforstudents.org.uk  | Twitter [4]@officestudents

 

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FOI, Office for Students

1 Attachment

Dear Mr Leonard,

 

Re: FOI Response 2019-176-FOI

 

Attached please find our response letter to your recent FOI request.

 

Best wishes,

Robyn

FOI Team | Governance | 0117 931 7292 | 
[1]www.officeforstudents.org.uk | Twitter [2]@officestudents |  

 

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