Communications & Telephony Request

The request was successful.

Dear Education and Skills Funding Agency,

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
When is your contract renewal date?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?

How many employees do you have overall within your organisation?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?

Thank you in advance for your support in this.

Yours faithfully,

Daniel Leonard

MINISTERS, Education and Skills Funding Agency

1 Attachment

Thank you for contacting the Department for Education, you will usually
receive a reply within 15 working days.

You can find out how the department processes your personal information by
reading our [1]Privacy Notice.

 

 

References

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1. https://www.gov.uk/government/organisati...

ACCOUNT, Unmonitored, Education and Skills Funding Agency

Dear Daniel Leonard,

Thank you for your recent enquiry. A reply will be sent to you as soon as
possible. For information; the departmental standard for correspondence
received is that responses should be sent within 20 working days as you
are requesting information under the Freedom of Information Act 2000. Your
correspondence has been allocated reference number 2019-0041208.

Thank you

Department for Education

Ministerial and Public Communications Division

Tel: 0370 000 2288

ACCOUNT, Unmonitored, Education and Skills Funding Agency

1 Attachment

Dear Mr Leonard,

Thank you for your request for information, which was received on 28
November 2019, in which you asked for the following information:

Dear Education and Skills Funding Agency,

Please confirm the manufacturer of your telephony system(s) that are
currently in place?
When was the installation date of your telephony equipment?

Who maintains your telephony system(s)?

Please confirm value of the initial project and value of annual
support/maintenance services (in £)?

When is your contract renewal date?

 

Please confirm the manufacturer of your Contact centre system(s) that are
currently in place?

When was the installation date of your contact centre infrastructure?

Who maintains your contact centre system(s)?

Please confirm value of the initial project and value of annual
support/maintenance services (in £)?

How many contact centre employees/agents do you have?

When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft
Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you
currently using?

How many employees do you have overall within your organisation?

Who currently provides your calls and lines?

What is your current annual spend on calls and lines?

When is your contract renewal date?

Are you using SIP or ISDN?

Do you use a wide area network?

 

We have dealt with your request under the Freedom of Information Act 2000
(“the Act”).

 

Please confirm the manufacturer of your telephony system(s) that are
currently in place?
When was the installation date of your telephony equipment?

Who maintains your telephony system(s)?

Please confirm value of the initial project and value of annual
support/maintenance services (in £)?

When is your contract renewal date?

 

Please confirm the manufacturer of your Contact centre system(s) that are
currently in place?

When was the installation date of your contact centre infrastructure?

Who maintains your contact centre system(s)?

Please confirm value of the initial project and value of annual
support/maintenance services (in £)?

How many contact centre employees/agents do you have?

When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft
Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you
currently using?

Who currently provides your calls and lines?

What is your current annual spend on calls and lines?

When is your contract renewal date?

Are you using SIP or ISDN?

Do you use a wide area network?

 

With regards to answers to the questions outlined above, we do not hold
this information. Education and Skills Funding Agency (ESFA) is an
executive agency sponsored by the Department for Education (DfE). ESFA are
provided with Information Technology by our sponsor.

 

We understand that you recently wrote a Freedom of Information (FOI)
request to the DfE posing the same questions. The case was allocated
reference number 2019-0038215. A copy of this is attached for reference,
and all of this information applies to the Department and its agencies.

 

How many employees do you have overall within your organisation?

Under section 21 of the Act, we are not required to provide information in
response to a request if it is already reasonably accessible to you at the
following URL.
[1]https://www.ons.gov.uk/file?uri=%2femplo...

Here you will find the statistics provided on a quarterly basis by the
Office of National Statistics. Tab 9 of the spreadsheet lists the details
you have requested about the numbers of employees in the Education and
Skills Funding Agency. The next release is due on or around 17 December
2019.

 

If you have any queries about this letter, please contact me. Please
remember to quote the reference number (2019-0041208) in any future
communications. If you are unhappy with the way your request has been
handled, you should make a complaint to the Department by writing to me
within two calendar months of the date of this letter.  Your complaint
will be considered by an independent review panel, who were not involved
in the original consideration of your request. 

 

If you are not content with the outcome of your complaint to the
Department, you may then contact the Information Commissioner’s Office.

 

Yours sincerely,

 

FOI Officer

Education and Skills Funding Agency

References

Visible links
1. https://www.ons.gov.uk/file?uri=%2femplo...