Dear Mr Leonard,

Our Ref: 015/19

Thank you for your email dated 28 November 2019 requesting the following
information:

Please confirm the manufacturer of your telephony system(s) that are
currently in place?

When was the installation date of your telephony equipment?

Who maintains your telephony system(s)?

Please confirm value of the initial project and value of annual
support/maintenance services (in £)?

When is your contract renewal date?

Please confirm the manufacturer of your Contact centre system(s) that are
currently in place?

When was the installation date of your contact centre infrastructure?

Who maintains your contact centre system(s)?

Please confirm value of the initial project and value of annual
support/maintenance services (in £)?

How many contact centre employees/agents do you have?

When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft
Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you
currently using?

How many employees do you have overall within your organisation?

Who currently provides your calls and lines?

What is your current annual spend on calls and lines?

When is your contract renewal date?

Are you using SIP or ISDN?

Do you use a wide area network?

I am treating your correspondence as a request for information under the
Freedom of Information Act 2000. You should expect to receive a reply
within 20 working days.

Please quote the reference number above in any future communications.

Yours sincerely,

Sarah Aylwin

[1]cid:image007.png@01D3E6D8.05D18D20 Sarah Aylwin | Head of
Investigations
[2]cid:image008.jpg@01D3E6D8.05D18D20
Office of the Service Complaints
  Ombudsman

  PO Box 72252 LONDON SW1P 9ZZ

[3][email address]

[4]www.scoaf.org.uk

If you have received this e-mail in error, please notify the sender
immediately and delete this message and any attachments.

From: Daniel Leonard [mailto:[FOI #623867 email]]
Sent: 28 November 2019 12:46
To: Contact Mailbox
Subject: Freedom of Information request - Communications & Telephony
Request

Dear Service Complaints Ombudsman for the Armed Forces,

Please confirm the manufacturer of your telephony system(s) that are
currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual
support/maintenance services (in £)?
When is your contract renewal date?

Please confirm the manufacturer of your Contact centre system(s) that are
currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual
support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft
Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you
currently using?

How many employees do you have overall within your organisation?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?

Thank you in advance for your support in this.

Yours faithfully,

Daniel Leonard

-------------------------------------------------------------------

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[FOI #623867 email]

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show quoted sections

Dear Mr Leonard,

Our Ref: 015/19

Please find attached our response to your FOI request.

Kind regards,

Sarah

[1]cid:image007.png@01D3E6D8.05D18D20 Sarah Aylwin | Head of
Investigations
[2]cid:image008.jpg@01D3E6D8.05D18D20
Office of the Service Complaints
  Ombudsman

  PO Box 72252 LONDON SW1P 9ZZ

[3][email address]

[4]www.scoaf.org.uk

If you have received this e-mail in error, please notify the sender
immediately and delete this message and any attachments.

show quoted sections

References

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3. mailto:[email address]
4. http://www.scoaf.org.uk/