Communications & Telephony Request

Daniel Leonard made this Freedom of Information request to Science Museum Group as part of a batch sent to 30 authorities

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Science Museum Group,

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
When is your contract renewal date?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?

How many employees do you have overall within your organisation?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?

Thank you in advance for your support in this.

Yours faithfully,

Daniel Leonard

SCM Freedom of Information, Science Museum Group

Dear Sir/Madam,

Thank you for contacting the Science Museum Group.

Your enquiry has been received by our Freedom of Information team and will
be dealt with as follows:

 

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If you have made an enquiry under the terms of the Freedom of Information
Act 2000 we will respond to your enquiry within 20 working days.

 

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Thank you for your interest in the Science Museum Group.

Kind regards,

 

Freedom of Information Manager:

Science Museum Group SMG

 

 

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References

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1. mailto:[email address]
2. mailto:[email address]
3. mailto:[email address]
4. http://www.sciencemuseum.org.uk/

SCM Freedom of Information, Science Museum Group

1 Attachment

Dear Mr. Leonard,

 

FOI/2019/0055

 

Thank you for your Freedom of Information request received 28^th November
2019.

 

Please confirm the manufacturer of your telephony system(s) that are
currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual
support/maintenance services (in £)?
When is your contract renewal date?

Please confirm the manufacturer of your Contact centre system(s) that are
currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual
support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft
Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you
currently using?

How many employees do you have overall within your organisation?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?

Please find attached our response to your Freedom of Information request.
We have withheld the details of the annual value and spend under s.43(2)
Freedom of Information Act 2000 as information which, if released, would
be likely to prejudice the commercial interest of the Science Museum
Group.  We have considered the public interest in this information and
have decided that on balance it is more in the public’s interest not to
release this information as this could impact our current and future
negotiations. 

 

 

If you are dissatisfied with the handling of your request, you have the
right to ask for an internal review. Internal review requests should be
submitted within two months of the date of receipt of the response to your
original letter and should be addressed
to: [1][Science Museum Group request email]

 

Please remember to quote the reference number FOI/2019/0055 in any future
communications about this request to help us respond as quickly as
possible to your enquiries.

 

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a decision
(please be aware that the Commissioner will be unlikely to make a decision
until you have been through our internal complaints procedure first). The
Information Commissioner can be contacted at: Information Commissioner's
Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

 

Yours sincerely,

 

FREEDOM OF INFORMATION TEAM

Science Museum Group

From: Daniel Leonard <[FOI #623866 email]>
Sent: 28 November 2019 12:46
To: SCM Freedom of Information <[email address]>
Subject: Freedom of Information request - Communications & Telephony
Request

 

CAUTION: This is an external email. Please do not click on links or
attachments unless you are expecting them and are confident you recognise
the sender.

Dear Science Museum Group,

Please confirm the manufacturer of your telephony system(s) that are
currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual
support/maintenance services (in £)?
When is your contract renewal date?

Please confirm the manufacturer of your Contact centre system(s) that are
currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual
support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft
Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you
currently using?

How many employees do you have overall within your organisation?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?

Thank you in advance for your support in this.

Yours faithfully,

Daniel Leonard

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References

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2. mailto:[FOI #623866 email]
3. mailto:[Science Museum Group request email]
4. https://www.whatdotheyknow.com/change_re...
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7. http://www.sciencemuseum.org.uk/