Communications & Telephony Request

Office of the Commissioner for Public Appointments did not have the information requested.

Dear Office of the Commissioner for Public Appointments,

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
When is your contract renewal date?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?

How many employees do you have overall within your organisation?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?

Thank you in advance for your support in this.

Yours faithfully,

Daniel Leonard

Public Appointments Mailbox, Office of the Commissioner for Public Appointments

1 Attachment

Dear Mr Leonard, 
Thank you for your Freedom of Information request. I understand from
colleagues that you have sent an identical request to both the Civil
Service Commission and the Advisory Committee for Business Appointments.
The attached response covers both of those organisations as well as the
Office of the Commissioner for Public Appointments.
Kind regards, 
Phil Hodges

Supporting the Commissioner for Public Appointments 

Room G/08, 1 Horse Guards Road, London, SW1A 2HQ

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