Communications & Telephony Request
Dear The Regulator of Community Interest Companies,
Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
When is your contract renewal date?
Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?
Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?
How many employees do you have overall within your organisation?
Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?
Thank you in advance for your support in this.
Yours faithfully,
Daniel Leonard
Thank you for your recent enquiry regarding Community Interest Companies.
I can confirm that this is receiving attention and that we will be
contacting you shortly.
Regards
The Office of the Regulator of Community Interest Companies
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Dear Mr Leonard
Thank you for your email in which you requested information under the Freedom of Information Act.
Please find attached our response.
Regards
Chi Yau
Office of the Regulator of Community Interest Companies
Swyddfa'r Rheoleiddiwr Cwmniau Buddiant Cymunedol
Voicemail/Peiriant ateb : 02920 346228
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