Communications & Telephony Request

The request was partially successful.

Dear The Office of the Small Business Commissioner,

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
When is your contract renewal date?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?

How many employees do you have overall within your organisation?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?

Thank you in advance for your support in this.

Yours faithfully,

Daniel Leonard

Small Business Commissioner, The Office of the Small Business Commissioner

Dear Mr Leonard
 
Case 511020
 
Thank you for your query received on 22 November 2019. Your query will be
dealt with by Jacqueline Moore and you will receive a response within 7
days. If any delay is likely to occur, we will contact you and let you
know.
 
 Yours sincerely 
 

Jacqueline Moore
Casework Manager

[1]Email logo Office of the Small Business Commissioner
Victoria Square House, Birmingham, B2 4AJ
Tel: 0121 695 7760   [mobile number]
[email address]

 
[2]Contact us about this case
 
NOTE: Please do not edit the subject line when replying to this email.
 

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2. Contact us about this case
https://sbcportal.icasework.com/servlet/...

Small Business Commissioner, The Office of the Small Business Commissioner

Dear Mr Leonard
 
Freedom of Information request 511020
 
Thank you for your Freedom of Information request received on 22 November
2019. 
 
Unfortunately, the Office of the Small Business Commissioner does not hold
the information that you have requested in respect of our telephony
services.  
 
We utilise extensions off the main telephony services of the Department of
Business, Energy and Industrial Strategy. 
 
In respect of your request for the number of employees within the Office
of the Small Business Commissioner, I am able to advise you have we
currently have 10 employees.
 
 
 Yours sincerely 
 

Jacqueline Moore
Casework Manager

[1]Email logo Office of the Small Business Commissioner
Victoria Square House, Birmingham, B2 4AJ
Tel: 0121 695 7760   [mobile number]
[email address]

 
 

References

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