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Daniel,

Regarding your request for information below, RWM does not hold this
information as all of our telephony / IT infrastructure and the associated
contracts are managed via our parent company the Nuclear Decommissioning
Authority (NDA) .

Should you wish to send this request to the NDA please use the following
email address [1][email address] or visit [2]www.gov.uk/nda

________________________________

CAUTION - EXTERNAL EMAIL

Dear Radioactive Waste Management Limited,

Please confirm the manufacturer of your telephony system(s) that are
currently in place?

When was the installation date of your telephony equipment?

Who maintains your telephony system(s)?

Please confirm value of the initial project and value of annual
support/maintenance services (in £)?

When is your contract renewal date?

Please confirm the manufacturer of your Contact centre system(s) that are
currently in place?

When was the installation date of your contact centre infrastructure?

Who maintains your contact centre system(s)?

Please confirm value of the initial project and value of annual
support/maintenance services (in £)?

How many contact centre employees/agents do you have?

When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft
Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you
currently using?

How many employees do you have overall within your organisation?

Who currently provides your calls and lines?

What is your current annual spend on calls and lines?

When is your contract renewal date?

Are you using SIP or ISDN?

Do you use a wide area network?

Thank you in advance for your support in this.

Yours faithfully,

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Duncan Flint

Media Manager

Radioactive Waste Management

Building 329 West

Thomson Avenue

Harwell Oxford

Didcot

OX11 0GD

T: 01925 802292 | (media line 01925 802830)

M: 07803 495577

W: [8]http://www.gov.uk/rwm

E: [9][email address]  | [10][email address]

[11]RWM_Logotype_CMYK standard size

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