Communications & Telephony Request
Dear Pubs Code Adjudicator,
Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
When is your contract renewal date?
Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?
Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?
How many employees do you have overall within your organisation?
Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?
Thank you in advance for your support in this.
Yours faithfully,
Daniel Leonard
Dear Mr Leonard,
Thank you for your email received on 22 November 2019 requesting
information held by the Pubs Code Adjudicator under the Freedom of
Information Act 2000.
Your request is being processed under the reference number
FOI/106323/LEONARD. If we require further information or clarification
from you in order to process your request, we will contact you as soon as
possible.
Please quote this reference number in any correspondence relating to this
request.
Kind Regards
Rebecca Whiley
Pubs Code Adjudicator’s Office
[1]cid:image002.png@01D2B9F3.AE7D89A0 Rebecca Whiley
Stakeholder and Operations Officer
Pubs Code Adjudicator’s Office
01213451295
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Dear Mr Leonard,
Please find attached response to your Freedom of Information request, processed under reference FOI/106323/LEONARD
Regards
Stacy Rigby
Stakeholder Engagement and Communications
Office of the Pubs Code Adjudicator
Lower Ground, Victoria Square House, Victoria Square, Birmingham, B2 4AJ
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