Communications & Telephony Request

The request was partially successful.

Dear Office of Manpower Economics,

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
When is your contract renewal date?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?

How many employees do you have overall within your organisation?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?

Thank you in advance for your support in this.

Yours faithfully,

Daniel Leonard

Dear Office of Manpower Economics,

Please can you update the request?

Yours faithfully,

Daniel Leonard

Panigrahi, Rashmi (Office of Manpower Economics), Office of Manpower Economics

Dear Mr Leonard,

Thank you for your email.

I have replied to your original request of November 19. The letter is available on our website. Please contact me if I can be of any further help.

https://www.gov.uk/government/publicatio...

Regards,

Rashmi

Rashmi Panigrahi
Business Manager/ FOI Officer
8th Floor,Fleetbank House
2-6 Salisbury Square
London  EC4Y 8JX
Tel: 020 7211 8165
[mobile number]
Email: [email address]
  www.ome.uk.com
' providing professional, independent evidence-based support for the Pay Review Bodies'

   Follow the OME on twitter    

show quoted sections