Communications & Telephony Request

Daniel Leonard made this Freedom of Information request to Industrial Development Advisory Board as part of a batch sent to 32 authorities

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Industrial Development Advisory Board did not have the information requested.

Dear Industrial Development Advisory Board,

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
When is your contract renewal date?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?

How many employees do you have overall within your organisation?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?

Thank you in advance for your support in this.

Yours faithfully,

Daniel Leonard

IDAB Secretariat, Industrial Development Advisory Board

1 Attachment

Dear Mr Leonard,

 

Please find attached a response to your recent FOI request to the
Industrial Development Advisory Board (IDAB).

 

If you have any queries about this, please contact us on this email
address.

 

Your Sincerely,

 

IDAB Secretariat

 

 

 

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