Communications & Telephony Request

Daniel Leonard made this Freedom of Information request to Copyright Tribunal as part of a batch sent to 32 authorities

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was refused by Copyright Tribunal.

Dear Copyright Tribunal,

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
When is your contract renewal date?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?

How many employees do you have overall within your organisation?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?

Thank you in advance for your support in this.

Yours faithfully,

Daniel Leonard

Copyright Tribunal

2 Attachments

Your message to [Copyright Tribunal request email] couldn't be delivered.
The group copyrighttribunal only accepts messages from people in its
organization or on its allowed senders list, and your email address isn't
on the list.
request-622566-4ed4a. . . Office 365 copyrighttribunal
Sender Action Required
Sender not allowed
How to Fix It
It appears you aren't in the same organization as the group (or a
sub-group) you're sending to or your email address isn't on the group's
allowed senders list. Ask the owner of the group to grant you permission
to send to it, and then try again. If the group belongs to a different
organization than yours, contact the organization's customer service
department for assistance. If the group is in your organization and you
don't know who the group owner is, you can find it by doing the following
in either Outlook on the web or Outlook:
* Open your Sent folder and select the original message.
* If you're using Outlook on the web, select the group name located on
the To or CC line. If you're using Outlook, double-click the group
name located on the To or CC line.
* In Outlook on the web, from the pop-up dialog box, choose Owner. In
Outlook, choose Contact. The owner's name is listed under Owner.
The owner of the group may have intentionally chosen to restrict who can
send messages to it, and they may not want to adjust the existing
restriction. In this case, you'll have to contact the group members by
some other means, such as sending an email message to their individual
email addresses or contacting them by phone.
Was this helpful? [1]Send feedback to Microsoft.
--------------------------------------------------------------------------
More Info for Email Admins
Status code: 550 5.7.133

This error occurs when the distribution group, security group, or Office
365 group is configured to accept messages only from authenticated senders
(senders in the same organization or those added to the group's allowed
senders list).

To fix the issue, the recipient's email admin or the group owner must add
the sender's email address to the group's allowed senders list or change
the group's delivery management setting to accept messages from senders
inside and outside of the organization.

Usually this issue can only be fixed by the recipient's email admin or the
group owner.

For more information and steps to fix this error, see [2]Fix email
delivery issues for error code 5.7.133 in Office 365.
Original Message Details
Created Date: 11/22/2019 10:25:26 AM
Sender Address: [FOI #622566 email]
Recipient [Copyright Tribunal request email]
Address:
Subject: Freedom of Information request - Communications &
Telephony Request
Error Details
Reported 550 5.7.133 RESOLVER.RST.SenderNotAuthenticatedForGroup;
error: authentication required; Delivery restriction check failed
because the sender was not authenticated when sending to
this group
DSN generated CWXP123MB2693.GBRP123.PROD.OUTLOOK.COM
by:

Message Hops
HOP TIME (UTC) FROM TO WITH RELAY
TIME
11/22/2019 local (Exim 4.89) (envelope-from
1 10:25:26 foi owl.ukcod.org.uk <[FOI #622566 email]>) *
AM
11/22/2019 esmtps
2 10:25:27 owl.ukcod.org.uk starling.ukcod.org.uk (TLS1.2:ECDHE_RSA_AES_256_GCM_SHA384:256) 1 sec
AM (Exim 4.89) (envelope-from
<[FOI #622566 email]>)
11/22/2019
3 10:25:27 mailer102.ukcod.org.uk mailedge1.ipo.gov.uk ESMTPS *
AM
11/22/2019
4 10:25:31 mailedge1.ipo.gov.uk mailgate2.ipo.gov.uk ESMTP 4 sec
AM
11/22/2019 Microsoft SMTP Server (version=TLS1_2,
5 10:25:31 mailgate2.ipo.gov.uk DB5EUR03FT018.mail.protection.outlook.com cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) *
AM
11/22/2019 Microsoft SMTP Server (version=TLS1_2,
6 10:25:32 DB5EUR03FT018.eop-EUR03.prod.protection.outlook.com CWXP123CA0012.outlook.office365.com cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) 1 sec
AM
11/22/2019 Microsoft SMTP Server (version=TLS1_2,
7 10:25:32 CWXP123CA0012.GBRP123.PROD.OUTLOOK.COM CWXP123MB2693.GBRP123.PROD.OUTLOOK.COM cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) *
AM

Original Message Headers

Received: from CWXP123CA0012.GBRP123.PROD.OUTLOOK.COM (2603:10a6:401:73::24)
by CWXP123MB2693.GBRP123.PROD.OUTLOOK.COM (2603:10a6:400:35::14) with
Microsoft SMTP Server (version=TLS1_2,
cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.2451.23; Fri, 22 Nov
2019 10:25:32 +0000
Received: from DB5EUR03FT018.eop-EUR03.prod.protection.outlook.com
(2a01:111:f400:7e0a::203) by CWXP123CA0012.outlook.office365.com
(2603:10a6:401:73::24) with Microsoft SMTP Server (version=TLS1_2,
cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.2474.16 via Frontend
Transport; Fri, 22 Nov 2019 10:25:32 +0000
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header.from=whatdotheyknow.com;
Received-SPF: Neutral (protection.outlook.com: 212.100.25.115 is neither
permitted nor denied by domain of whatdotheyknow.com)
Received: from mailgate2.ipo.gov.uk (212.100.25.115) by
DB5EUR03FT018.mail.protection.outlook.com (10.152.20.69) with Microsoft SMTP
Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id
15.20.2474.17 via Frontend Transport; Fri, 22 Nov 2019 10:25:31 +0000
Received: from mailedge1.ipo.gov.uk (mailedge1.ipo.gov.uk [212.100.5.12])
by mailgate2.ipo.gov.uk (MTA) with ESMTP id 47KCHb1W1vz1hw2l
for <[Copyright Tribunal request email]>; Fri, 22 Nov 2019 10:25:31 +0000 (GMT)
Received: from mailer102.ukcod.org.uk (mailer102.ukcod.org.uk [46.43.39.102])
(using TLSv1.2 with cipher ECDHE-RSA-AES256-GCM-SHA384 (256/256 bits))
(No client certificate requested)
by mailedge1.ipo.gov.uk (MTA) with ESMTPS id 47KCHX5g4Kz29dTQ
for <[Copyright Tribunal request email]>; Fri, 22 Nov 2019 10:25:27 +0000 (GMT)
Received: from owl.ukcod.org.uk ([46.43.39.108]:59787)
by starling.ukcod.org.uk with esmtps (TLS1.2:ECDHE_RSA_AES_256_GCM_SHA384:256)
(Exim 4.89)
(envelope-from <[FOI #622566 email]>)
id 1iY67z-0007UB-1y
for [Copyright Tribunal request email]; Fri, 22 Nov 2019 10:25:27 +0000
Received: from foi by owl.ukcod.org.uk with local (Exim 4.89)
(envelope-from <[FOI #622566 email]>)
id 1iY67y-0001QF-S6
for [Copyright Tribunal request email]; Fri, 22 Nov 2019 10:25:26 +0000
Date: Fri, 22 Nov 2019 10:25:26 +0000
From: Daniel Leonard <[FOI #622566 email]>
To: FOI requests at Copyright Tribunal <[Copyright Tribunal request email]>
Message-ID: <[email address]>
Subject: Freedom of Information request - Communications & Telephony Request
MIME-Version: 1.0
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X-EOPAttributedMessage: 0
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X-OriginatorOrg: ukipo.onmicrosoft.com
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References

Visible links
1. https://go.microsoft.com/fwlink/?LinkId=...
2. https://go.microsoft.com/fwlink/p/?LinkI...

Dear Copyright Tribunal,

Please can you update the status of this request?

Yours faithfully,

Daniel Leonard

Copyright Tribunal

2 Attachments

Your message to [Copyright Tribunal request email] couldn't be delivered.
The group copyrighttribunal only accepts messages from people in its
organization or on its allowed senders list, and your email address isn't
on the list.
request-622566-4ed4a. . . Office 365 copyrighttribunal
Sender Action Required
Sender not allowed
How to Fix It
It appears you aren't in the same organization as the group (or a
sub-group) you're sending to or your email address isn't on the group's
allowed senders list. Ask the owner of the group to grant you permission
to send to it, and then try again. If the group belongs to a different
organization than yours, contact the organization's customer service
department for assistance. If the group is in your organization and you
don't know who the group owner is, you can find it by doing the following
in either Outlook on the web or Outlook:
* Open your Sent folder and select the original message.
* If you're using Outlook on the web, select the group name located on
the To or CC line. If you're using Outlook, double-click the group
name located on the To or CC line.
* In Outlook on the web, from the pop-up dialog box, choose Owner. In
Outlook, choose Contact. The owner's name is listed under Owner.
The owner of the group may have intentionally chosen to restrict who can
send messages to it, and they may not want to adjust the existing
restriction. In this case, you'll have to contact the group members by
some other means, such as sending an email message to their individual
email addresses or contacting them by phone.
Was this helpful? [1]Send feedback to Microsoft.
--------------------------------------------------------------------------
More Info for Email Admins
Status code: 550 5.7.133

This error occurs when the distribution group, security group, or Office
365 group is configured to accept messages only from authenticated senders
(senders in the same organization or those added to the group's allowed
senders list).

To fix the issue, the recipient's email admin or the group owner must add
the sender's email address to the group's allowed senders list or change
the group's delivery management setting to accept messages from senders
inside and outside of the organization.

Usually this issue can only be fixed by the recipient's email admin or the
group owner.

For more information and steps to fix this error, see [2]Fix email
delivery issues for error code 5.7.133 in Office 365.
Original Message Details
Created Date: 1/6/2020 3:08:49 PM
Sender Address: [FOI #622566 email]
Recipient [Copyright Tribunal request email]
Address:
Subject: Re: Freedom of Information request - Communications &
Telephony Request
Error Details
Reported 550 5.7.133 RESOLVER.RST.SenderNotAuthenticatedForGroup;
error: authentication required; Delivery restriction check failed
because the sender was not authenticated when sending to
this group
DSN generated LNXP123MB2394.GBRP123.PROD.OUTLOOK.COM
by:

Message Hops
HOP TIME FROM TO WITH RELAY
(UTC) TIME
1/6/2020 local (Exim 4.89) (envelope-from
1 3:08:49 foi owl.ukcod.org.uk <[FOI #622566 email]>) *
PM
1/6/2020 esmtps
2 3:08:49 owl.ukcod.org.uk starling.ukcod.org.uk (TLS1.2:ECDHE_RSA_AES_256_GCM_SHA384:256) *
PM (Exim 4.89) (envelope-from
<[FOI #622566 email]>)
1/6/2020 35 min,
3 3:43:57 mailer102.ukcod.org.uk mailedge1.ipo.gov.uk ESMTPS 8 sec
PM
1/6/2020
4 3:43:58 mailedge1.ipo.gov.uk mailgate2.ipo.gov.uk ESMTP 1 sec
PM
1/6/2020 Microsoft SMTP Server (version=TLS1_2,
5 3:43:59 mailgate2.ipo.gov.uk DB5EUR03FT017.mail.protection.outlook.com cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) 1 sec
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1/6/2020 Microsoft SMTP Server (version=TLS1_2,
6 3:43:59 DB5EUR03FT017.eop-EUR03.prod.protection.outlook.com LO2P123CA0001.outlook.office365.com cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) *
PM
1/6/2020 Microsoft SMTP Server (version=TLS1_2,
7 3:43:59 LO2P123CA0001.GBRP123.PROD.OUTLOOK.COM LNXP123MB2394.GBRP123.PROD.OUTLOOK.COM cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) *
PM

Original Message Headers

Received: from LO2P123CA0001.GBRP123.PROD.OUTLOOK.COM (2603:10a6:600:a6::13)
by LNXP123MB2394.GBRP123.PROD.OUTLOOK.COM (2603:10a6:600:d7::14) with
Microsoft SMTP Server (version=TLS1_2,
cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.2602.12; Mon, 6 Jan
2020 15:43:59 +0000
Received: from DB5EUR03FT017.eop-EUR03.prod.protection.outlook.com
(2a01:111:f400:7e0a::208) by LO2P123CA0001.outlook.office365.com
(2603:10a6:600:a6::13) with Microsoft SMTP Server (version=TLS1_2,
cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.2602.10 via Frontend
Transport; Mon, 6 Jan 2020 15:43:59 +0000
Authentication-Results: spf=neutral (sender IP is 212.100.25.115)
smtp.mailfrom=whatdotheyknow.com; ipo.gov.uk; dkim=none (message not signed)
header.d=none;ipo.gov.uk; dmarc=fail action=none
header.from=whatdotheyknow.com;
Received-SPF: Neutral (protection.outlook.com: 212.100.25.115 is neither
permitted nor denied by domain of whatdotheyknow.com)
Received: from mailgate2.ipo.gov.uk (212.100.25.115) by
DB5EUR03FT017.mail.protection.outlook.com (10.152.20.114) with Microsoft SMTP
Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id
15.20.2602.11 via Frontend Transport; Mon, 6 Jan 2020 15:43:59 +0000
Received: from mailedge1.ipo.gov.uk (mailedge1.ipo.gov.uk [212.100.5.12])
by mailgate2.ipo.gov.uk (MTA) with ESMTP id 47s0DG23Vsz1hw2r
for <[Copyright Tribunal request email]>; Mon, 6 Jan 2020 15:43:58 +0000 (GMT)
Received: from mailer102.ukcod.org.uk (mailer102.ukcod.org.uk [46.43.39.102])
(using TLSv1.2 with cipher ECDHE-RSA-AES256-GCM-SHA384 (256/256 bits))
(No client certificate requested)
by mailedge1.ipo.gov.uk (MTA) with ESMTPS id 47s0DF4FqFz29dVg
for <[Copyright Tribunal request email]>; Mon, 6 Jan 2020 15:43:57 +0000 (GMT)
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by starling.ukcod.org.uk with esmtps (TLS1.2:ECDHE_RSA_AES_256_GCM_SHA384:256)
(Exim 4.89)
(envelope-from <[FOI #622566 email]>)
id 1ioTzt-00067g-Nf
for [Copyright Tribunal request email]; Mon, 06 Jan 2020 15:08:49 +0000
Received: from foi by owl.ukcod.org.uk with local (Exim 4.89)
(envelope-from <[FOI #622566 email]>)
id 1ioTzt-0003IQ-H0
for [Copyright Tribunal request email]; Mon, 06 Jan 2020 15:08:49 +0000
Date: Mon, 06 Jan 2020 15:08:49 +0000
From: Daniel Leonard <[FOI #622566 email]>
To: FOI requests at Copyright Tribunal <[Copyright Tribunal request email]>
Message-ID: <[email address]>
Subject: Re: Freedom of Information request - Communications & Telephony
Request
MIME-Version: 1.0
Content-Type: text/plain;
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References

Visible links
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2. https://go.microsoft.com/fwlink/p/?LinkI...

Sent request to Copyright Tribunal again, using a new contact address.

foi, Copyright Tribunal

Dear Mr Leonard,

I am replying to your information request of 8 January 2020, addressed to the Copyright Tribunal, on the subject of telephony equipment. In answer I would point out that the term ‘tribunal’ falls within the scope of the term ‘court’ and as such tribunals not subject to the Freedom of Information Act. However, the Intellectual Property Office (IPO) does provide the Copyright Tribunal with the administrative support of one civil servant, whose communication requirements are met by the IPO’s telephony and IT systems.

You can read more about the composition and work of the Copyright Tribunal at https://www.gov.uk/government/organisati... .

Regards,

Alison Smith | Information Rights Manager
Intellectual Property Office | Concept House | Cardiff Road | Newport | South Wales | NP10 8QQ | www.gov.uk/ipo
Tel: +44 (0)1633 814587 | Email: [Copyright Tribunal request email]

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