Communications & Telephony Request

The request was successful.

Dear Ordnance Survey Limited,

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
When is your contract renewal date?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?

How many employees do you have overall within your organisation?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?

Yours faithfully,

Daniel Leonard

FOI, Ordnance Survey Limited

1 Attachment

Dear Mr Leonard,

 

Ref No: FOI19921– Request for information

Thank you for your email of 3 October 2019. 

I confirm we will process your email and the questions raised in the
attached document as a request for information under the Freedom of
Information Act (FOIA) 2000. 

As your request was received by Ordnance Survey on 3 October 2019 we will
provide you with a response within 20 working days, as required by the
FOIA, therefore by 31 October 2019.

In exceptional circumstances it may be necessary for Ordnance Survey to
extend this date to consider a complex public interest argument if
engaging a qualified exemption.  In such cases we will notify you of the
revised date by which we would expect to provide a response.

Should you need to contact Ordnance Survey regarding your request at any
time, please quote the allocated reference number in your correspondence.

Thank you for your enquiry.

 

Kind regards,

 

 

Elizabeth Cole

Freedom of Information Officer, Legal Services

Adanac Drive, Southampton, United Kingdom, SO16 0AS

T: +44 03456 05 05 05

[1]www.os.uk | [2][email address] |

Follow us: [3]Twitter | [4]LinkedIn | [5]YouTube | [6]Instagram |
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Our values are adventurous, incisive, restless and true.

 

This email is only intended for the person to whom it is addressed and may
contain confidential information. If you have received this email in
error, please notify the sender and delete this email which must not be
copied, distributed or disclosed to any other person.

Unless stated otherwise, the contents of this email are personal to the
writer and do not represent the official view of Ordnance Survey. Nor can
any contract be formed on Ordnance Survey's behalf via email. We reserve
the right to monitor emails and attachments without prior notice.

Thank you for your cooperation.

Ordnance Survey Limited (Company Registration number 09121572)
Registered Office: Explorer House
Adanac Drive
Southampton SO16 0AS
Tel: 03456 050505
[8]http://www.os.uk

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FOI, Ordnance Survey Limited

1 Attachment

Dear Mr Leonard, 

 

Ref No: FOI19921 (Communications and Telephony) – Request for information

  

Thank you for your email of 3 October 2019, requesting information from
Ordnance Survey in accordance with the Freedom of Information Act (FOIA)
2000, as set out in the extract below: 

 

“Please confirm the manufacturer of your telephony system(s) that are
currently in place? 

When was the installation date of your telephony equipment? 

Who maintains your telephony system(s)? 

Please confirm value of the initial project and value of annual
support/maintenance services (in £)? 

When is your contract renewal date? 

 

Please confirm the manufacturer of your Contact centre system(s) that are
currently in place? 

When was the installation date of your contact centre infrastructure? 

Who maintains your contact centre system(s)? 

Please confirm value of the initial project and value of annual
support/maintenance services (in £)? 

How many contact centre employees/agents do you have? 

When is your contract renewal date? 

 

Do you use Unified Communications or Collaboration tools such as Microsoft
Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you
currently using? 

 

How many employees do you have overall within your organisation? 

 

Who currently provides your calls and lines? 

What is your current annual spend on calls and lines? 

When is your contract renewal date? 

Are you using SIP or ISDN? 

Do you use a wide area network?” 

 

I confirm that Ordnance Survey does hold the information you have
requested. Taking each request in turn, I confirm the following: 

 

1. Please confirm the manufacturer of your telephony system(s) that are
currently in place?  

CISCO 

 

2. When was the installation date of your telephony equipment?  

2010 

 

3. Who maintains your telephony system(s)?  

Computacenter 

 

4. Please confirm value of the initial project and value of annual
support/maintenance services (in £)?  

I confirm we do not hold information relating to the initial project
value.  This information is not distinguishable readily from the
construction of the building. 

 

Total annual support/maintenance for this service is £18,830.

 

5. When is your contract renewal date?  

31/12/2021 

 

6. Please confirm the manufacturer of your Contact centre system(s) that
are currently in place?  

CISCO 

 

7. When was the installation date of your contact centre infrastructure?  

2010 

 

8. Who maintains your contact centre system(s)?  

Computacenter 

 

9. Please confirm value of the initial project and value of annual
support/maintenance services (in £)?  

 Please see the response to question 4 in relation to the initial project
value. 

 

The total value for the annual support/maintenance for this service is
£17,412. 

 

 10. How many contact centre employees/agents do you have?  

21 – 24 

 

11. When is your contract renewal date?  

31/12/2021 

 

12. Do you use Unified Communications or Collaboration tools such as
Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are
you currently using?  

Yes, Skype for Business with Intercall (West), and GoToMeeting (LogMeIn) 

 

13. How many employees do you have overall within your organisation?  

1,050 

 

14. Who currently provides your calls and lines?  

Vodafone 

 

15. What is your current annual spend on calls and lines?  

£38,727 

 

16. When is your contract renewal date?  

Rolling contract 

 

17. Are you using SIP or ISDN?  

ISDN 

 

18. Do you use a wide area network?  

Yes 

 

 

Internal Review 
Your enquiry has been processed according to the Freedom of Information
Act (FOIA) 2000. If you are unhappy with our response, you may request
an internal review with our Internal Review Officer by contacting them,
within 40 working days of receipt of our final response to your FOI
request, as follows: 

Internal Review Officer  
Customer Service Centre 
Ordnance Survey 
Adanac Drive 
Southampton 
SO16 0AS 

 

E-mail: [1][email address

 

Please include the reference number above. You may request an internal
review where you believe Ordnance Survey has: 

·        Failed to respond to your request within the time limits
(normally 20 working days)  

·        Failed to tell you whether or not we hold the information  

·        Failed to provide the information you have requested  

·        Failed to explain the reasons for refusing a request  

·        Failed to correctly apply an exemption or exception  

 

The Internal Review Officer will not have been involved in the
original decision. They will conduct an independent internal review and
will inform you of the outcome of the review normally within 20 working
days, but exceptionally within 40 working days, in line with the
Information Commissioner’s guidance.  

 

The Internal Review Officer will either: uphold the original decision,
provide an additional explanation of the exemption/s applied or release
further information, if it is considered appropriate to do so. 

 
Appeal to Information Commissioner's Office (ICO) 
If, following the outcome of the internal review you remain unhappy with
our response, you may raise an appeal with the Information Commissioner’s
Office. 

Further information can be found on the ICO website (ico.org.uk) or you
may wish to call the ICO helpline on 0303 123 1113. 

 

Thank you for your enquiry. 

 

 

 

Elizabeth Cole

Freedom of Information Officer, Legal Services

Adanac Drive, Southampton, United Kingdom, SO16 0AS

T: +44 03456 05 05 05

[2]www.os.uk | [3][email address] |

Follow us: [4]Twitter | [5]LinkedIn | [6]YouTube | [7]Instagram |
[8]Facebook

 

Our values are adventurous, incisive, restless and true.

 

This email is only intended for the person to whom it is addressed and may
contain confidential information. If you have received this email in
error, please notify the sender and delete this email which must not be
copied, distributed or disclosed to any other person.

Unless stated otherwise, the contents of this email are personal to the
writer and do not represent the official view of Ordnance Survey. Nor can
any contract be formed on Ordnance Survey's behalf via email. We reserve
the right to monitor emails and attachments without prior notice.

Thank you for your cooperation.

Ordnance Survey Limited (Company Registration number 09121572)
Registered Office: Explorer House
Adanac Drive
Southampton SO16 0AS
Tel: 03456 050505
[9]http://www.os.uk

References

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9. http://www.os.uk/