Communications & Telephony Request

The request was refused by Department for International Development.

Dear Department for International Development,

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
When is your contract renewal date?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?

How many employees do you have overall within your organisation?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?

Yours faithfully,

Daniel Leonard

Department for International Development

Dear Mr Leonard

Thank you for your request for information which we received on
03/10/2019. We are dealing with it under the terms of the Freedom of
Information Act 2000 and will respond to you directly as soon as possible
and within 20 working days.

Please note the Department for International Development may also publish
our response to Freedom of Information requests at www.gov.uk/dfid.

Please contact me if you have any queries, quoting reference number
F2019-368.

Yours sincerely

John Nicol
Information Rights Team
Department for International Development

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Department for International Development

1 Attachment

Dear Mr Leonard

Please find attached the Department for International Development's
response to your Freedom of Information request F2019-368.

Yours sincerely

John Nicol
Information Rights Team
Department for International Development

The attachment format may not be suitable for users of assistive
technology and mobile devices. Please email [1][DFID request email] to request
a different format.

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