Communications & Telephony Request

Daniel Leonard made this Freedom of Information request to Cheshire East Council as part of a batch sent to 27 authorities

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Cheshire East Council,

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
When is your contract renewal date?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?

How many employees do you have overall within your organisation?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?

Yours faithfully,

Daniel Leonard

CCR FOI Investigation Team, Cheshire East Council

[1]Cheshire East New Logo
 
 
 
 
 
 
Date: 4 October 2019
Our Reference: 6260513
 
Dear Mr Leonard
 
Freedom of Information Act 2000
 
Thank you for your request regarding Communications and Telephony Request.
 
Your request has been identified as falling within the scope of Freedom of
Information Act 2000 and It will be treated as a request for information
within the meaning of the Freedom of Information Act: this means that we
will send you a full response within 20 working days, either supplying you
with the information which you want, or explaining to you why we cannot
supply it. 

The due date is 1 November 2019.
 
If we need any further clarification or there is a problem, we will be in
touch. 
 
We will either supply you with the information which has been requested,
or explain why we cannot supply it.

In the meantime if you wish to discuss this further please contact me. It
would be helpful if you could quote the reference number quoted above.

 
Yours sincerely
 
 
Kate Tomlinson
Compliance and Customer Relations Assistant
Cheshire East Council
 
NOTE: Please do not edit the subject line when replying to this email.

References

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CCR FOI Investigation Team, Cheshire East Council

1 Attachment

[1]Cheshire East New Logo
 
 
 
 
 
 
Date: 14 October 2019
Our Reference: 6260513
 
Dear Mr Leonard
 
Thank you for your request for information received on 4 October 2019.
 
Please find attached our response to your request.
 
Yours sincerely
 
 
Helen Sweeney
Senior Compliance & Customer Relations Officer
Cheshire East Council
 
NOTE: Please do not edit the subject line when replying to this email.

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