Communications & Telephony Equipment

Daniel Leonard made this Freedom of Information request to Caerphilly County Borough Council

This request has been closed to new correspondence. Contact us if you think it should be reopened.

The request was successful.

Dear Caerphilly County Borough Council,

- What is your annual IT Infrastructure Budget for 2019 & 2020?
- Do you operate on a Unified Communications structure?
- Do you use a Shared Services Centre to handle calls and enquiries?
- What telephony vendor(s) and model do you currently use?
- What service provider do you currently use?
- When was the installation date of telephony equipment?
- When is your planned (or estimated) refresh date? (Month/year)
- What date does your service provider support contract end? (Month/year)
- What is the value of your service support contract?
- Do you have video conferencing equipment installed at all?
- If yes, what is the brand of the equipment?
- Do you have a cloud strategy if so what is it?

Yours faithfully,

Daniel Leonard

WWW: FOI, Caerphilly County Borough Council

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Thank you for your recent FOI / EIR request.  Please find attached an
acknowledgement for this request.

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WWW: FOI, Caerphilly County Borough Council

Dear Daniel Leonard

 

FREEDOM OF INFORMATION ACT 2000 - INFORMATION REQUEST

 

Thank you for your request for information received on 20th August 2019.
We have considered your request and enclose the following information:

 

(1) What is your annual IT Infrastructure Budget for 2019 & 2020?

£2,136,893 for our 2019/20 budget minus our salary costs.

 

(2) Do you operate on a Unified Communications structure?

No - We will be moving to UC by the end of the financial year

 

(3) Do you use a Shared Services Centre to handle calls and enquiries?

No

(4) What telephony vendor(s) and model do you currently use?

Mitel MX-One

 

(5) What service provider do you currently use?

BT and PSBA

 

(6) When was the installation date of telephony equipment?

September 2018

 

(7) When is your planned (or estimated) refresh date? (Month/year)

2021

 

(8) What date does your service provider support contract end?
(Month/year)

May 2020 with an option to extend for a further 24 months

 

(9) What is the value of your service support contract?

£84,332

 

(10) Do you have video conferencing equipment installed at all?

Yes

 

(11) If yes, what is the brand of the equipment?

Polycom

 

(12) Do you have a cloud strategy if so what is it?

No

 

We supply this information based on your original request. If this is not
what you wanted or if you feel we have not fully understood your request
please do not hesitate to contact me to clarify your exact requirements.

 

If you have any queries or concerns or are in any way dissatisfied with
the handling of your request please contact [1][Caerphilly County Borough Council request email].

 

Yours sincerely

 

GWYN WILLIAMS
Digital Services Manager

 

 

 

Freedom of Information Act 2000 / Environmental Information Regulations
2004

 

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If you wish to appeal please set If you are unhappy with that decision
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Corporate Information Governance
Unit Information Commissionerâ s Office â
Caerphilly county borough council, Wales
Penallta House 2nd Floor, Churchill House
Tredomen Park Churchill Way
Hengoed. CF82 7PG Cardiff CF10 2HH

   

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