Communications & Telephony Equipment

Daniel Leonard made this Freedom of Information request to Transport for Greater Manchester

This request has been closed to new correspondence. Contact us if you think it should be reopened.

The request was successful.

Dear Transport for Greater Manchester,

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
When is your contract renewal date?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?

How many employees do you have overall within your organisation?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?

Yours faithfully,

Daniel Leonard

Yours faithfully,

Daniel Leonard

FOI, Transport for Greater Manchester

FOIA Ref:                2019/0161

 

Dear Daniel

 

REQUEST FOR INFORMATION UNDER THE FREEDOM OF INFORMATION ACT
2000/ENVIRONMENTAL INFORMATION REGULATIONS 2004

 

We acknowledge with thanks your request for information held by TfGM which
was received at this office on 09/10/2019.

Information requested as set out below:

Please confirm the manufacturer of your telephony system(s) that are
currently in place?

When was the installation date of your telephony equipment?

Who maintains your telephony system(s)?

Please confirm value of the initial project and value of annual
support/maintenance services (in £)?

When is your contract renewal date?

 

Please confirm the manufacturer of your Contact centre system(s) that are
currently in place?

When was the installation date of your contact centre infrastructure?

Who maintains your contact centre system(s)?

Please confirm value of the initial project and value of annual
support/maintenance services (in £)?

How many contact centre employees/agents do you have?

When is your contract renewal date?

 

Do you use Unified Communications or Collaboration tools such as Microsoft
Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you
currently using?

 

How many employees do you have overall within your organisation?

 

Who currently provides your calls and lines?

What is your current annual spend on calls and lines?

When is your contract renewal date?

Are you using SIP or ISDN?

Do you use a wide area network?

 

We write to advise you that your request is being dealt with and
considered under either the terms of the Freedom of Information Act 2000
(“FOIA”), or the Environmental Information Regulations 2004 (“EIRs”)
(whichever is deemed most relevant to your request).  We will endeavour to
respond to you within 20 working days (counting the first working day
after the request is received as the first day).

Please note that the FOIA and EIRs cover all recorded information held by
a public authority, and does not require that authority to create new
information for the purposes of responding to your request.  In some
circumstances there may be a charge applicable, if this is the case, we
will advise you on this in due course.

Please quote the reference number above in any future communications.

 

 

Nicola Tetley

Paralegal

Transport for Greater Manchester

 

2 Piccadilly Place, Manchester M1 3BG

[1]www.tfgm.com

 

Please note I am out of the office on Monday and Thursday afternoons.

 

Please don't print this email unless you really need to.

 

 

 

This email and any files transmitted with it are intended solely for the
use of the individual or entity to whom they are addressed and may contain
confidential and/or privileged information. Any review, retransmission,
dissemination or other use of, or taking of any action in reliance upon
this information by individuals or entities other than the intended
recipient is prohibited. If you are not the intended recipient please
notify the sender immediately and delete the email and any attachments. As
a public body, Transport for Greater Manchester may be required to
disclose this email or any response to it under the Freedom of Information
Act 2000, unless the information in it is covered by one of the exemptions
in the Act.
This email has been scanned for all viruses and passed through Content
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References

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Dear FOI,

The deadline for the request was Novermber 6th.
Please can you offer an update regarding the request?

Yours sincerely,

Daniel Leonard

FOI, Transport for Greater Manchester

Dear Daniel

Apologies, we are still in the process of collating the information and I will revert to you as soon I am able.

Kind regards

Nicola

show quoted sections

FOI, Transport for Greater Manchester

1 Attachment

Dear Daniel

 

Apologies for the delay. Please find attached response to your FOI
request.

 

Kind regards

 

Nicola

 

Nicola Tetley

Paralegal

Transport for Greater Manchester

 

2 Piccadilly Place, Manchester M1 3BG

[1]www.tfgm.com

 

Please note I am out of the office on a Wednesday.

 

Please don't print this email unless you really need to.

 

This email and any files transmitted with it are intended solely for the
use of the individual or entity to whom they are addressed and may contain
confidential and/or privileged information. Any review, retransmission,
dissemination or other use of, or taking of any action in reliance upon
this information by individuals or entities other than the intended
recipient is prohibited. If you are not the intended recipient please
notify the sender immediately and delete the email and any attachments. As
a public body, Transport for Greater Manchester may be required to
disclose this email or any response to it under the Freedom of Information
Act 2000, unless the information in it is covered by one of the exemptions
in the Act.
This email has been scanned for all viruses and passed through Content
Control by the iCritical Email Security System.

References

Visible links
1. http://www.tfgm.com/