Communications & Telephony Equipment

The request was partially successful.

Dear Cheshire Constabulary,

I would like to request the following information:

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
When is your contract renewal date?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?

How many employees do you have overall within your organisation?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?

Thank you in advance for your support in this.

Yours faithfully,

Daniel Leonard

Freedom of Information, Cheshire Constabulary

Dear Sir/Madam

I acknowledge receipt of your correspondence received 17/09/2019 which is
being dealt with as a request for information in accordance with the
Freedom of Information Act 2000.
I am in the process of dealing with your request and will respond in due
course and in any case by 15/10/2019.

Please note that you will not receive a response if you have previously
been issued with a notice under section 14 of the act relating to the
subject of this request.

Please contact us by email at [1][email address] if you
have any further enquiries.

Regards

The Requests Team
Information Compliance
Cheshire Constabulary HQ
Clemonds Hey
Oakmere Road
Winsford
Cheshire
CW7 2UA

Tel :: 01606 362384

This communication is intended for the addressee(s) only. Please notify
the sender if received in error. Internet email is not to be treated as a
secure means of communication. The Constabulary monitors all Internet and
email activity and requires it is used for official communications only.
Thank you for your co-operation.

References

Visible links
1. mailto:[email address]

Requests, Cheshire Constabulary

1 Attachment

Dear L Daniel,

 

REQUEST

Please confirm the manufacturer of your telephony system(s) that are
currently in place?

 

When was the installation date of your telephony equipment?

 

Who maintains your telephony system(s)?

 

Please confirm value of the initial project and value of annual
support/maintenance services (in £)?

 

When is your contract renewal date?

 

Please confirm the manufacturer of your Contact centre system(s) that are
currently in place?

 

When was the installation date of your contact centre infrastructure?

 

Who maintains your contact centre system(s)?

 

Please confirm value of the initial project and value of annual
support/maintenance services (in £)?

 

How many contact centre employees/agents do you have?

 

When is your contract renewal date?

 

Do you use Unified Communications or Collaboration tools such as Microsoft
Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you
currently using?

 

How many employees do you have overall within your organisation?

 

Who currently provides your calls and lines?

 

What is your current annual spend on calls and lines?

 

When is your contract renewal date?

 

Are you using SIP or ISDN?

 

Do you use a wide area network?

RESPONSE

In accordance with section 1(1) (b) of the Act, our response to your
request is as follows;

The answers to Q4, 5, 11, 14 and 15 are already available to you by other
means and is therefore exempt in accordance with Section 21 of the Freedom
of Information Act 2000. See the following link for details;

[1]www.blpd.gov/uk/foi .  If you select Cheshire Constabulary from the
drop-down organisation list and for quickness type “Telephony Services” in
the keyword box and select the dropdown archive option as yes, you will be
presented with a list of contracts. If you click on each contract this
will give you access to the contract information.

 

Q1, 2 and 3 – Mitel and Microsoft

Q6 ad 7 – No information held.

Q8 Exertis

Q10 248

Q12 Skype and Mitel

Q13 3585

Q16 SIP

Q17 Yes

 

If you are not satisfied with the decision applied in this case I enclose
for your attention a copy of the Constabulary's appeal procedures.

Regards,

 

Lucy Taylor – Request Decision Maker

Cheshire Constabulary and Cheshire Fire & Rescue Service Joint Corporate
Services

Clemonds Hey | Oakmere Road | Winsford | Cheshire | CW7 2UA

Phone: 01606 362384 | Email: [2][email address]

Visit [3]www.cheshire.police.uk | [4]www.cheshirefire.gov.uk

Follow [5]@cheshirepolice and @CheshireFire on Twitter

Like [6]Cheshire Police and Cheshire Fire and Rescue Service on Facebook

 

This communication is intended for the addressee(s) only. Please notify
the sender if received in error. Internet email is not to be treated as a
secure means of communication. The Constabulary monitors all Internet and
email activity and requires it is used for official communications only.
Thank you for your co-operation.

References

Visible links
1. http://www.blpd.gov/uk/foi
2. mailto:[email address]
3. http://www.cheshire.police.uk/
4. http://www.cheshirefire.gov.uk/
5. http://www.twitter.com/cheshirepolice
6. http://www.facebook.com/cheshirepolice