Communications & Telephony Equipment
Dear University of Exeter,
I would like to request the following information:
Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
When is your contract renewal date?
Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?
Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?
How many employees do you have overall within your organisation?
Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?
Thank you in advance for your support in this.
Yours faithfully,
Daniel Leonard
Dear Daniel,
Thank you for your request under the information Act of 2000. Your
reference number is FOI19-403
We will consider your request and respond in due course.
The data you provide to allow us to process your request is collected so
that you are able to exercise your lawful rights under the Freedom of
Information Act. Your personal data will be held by the Information
Governance Office and shared with relevant staff as necessary.
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Information Governance Office for three years in line with ICO guidance,
this is to ensure the University has fully carried out its requirements
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[1]http://www.exeter.ac.uk/dataprotection/
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Regards,
Information Governance Support
University of Exeter
[2]www.exeter.ac.uk
Lafrowda House, St. German’s Road, Exeter, EX4 6TL
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Dear Daniel,
Please find the University's response to your Freedom of Information
Request attached.
Kind regards,
Information Governance Officer
University of Exeter
http://www.exeter.ac.uk/foi/summary/
Lafrowda House, St. German’s Road, Exeter, EX4 6TL
This email and any attachment may contain information that is
confidential, privileged, or subject to copyright, and which may be exempt
from disclosure under applicable legislation. It is intended for the
addressee only. If you received this message in error, please let me know
and delete the email and any attachments immediately. The University will
not accept responsibility for the accuracy/completeness of this email and
its attachments.
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