Communications & Telephony Equipment

The request was successful.

Dear University of Exeter,

I would like to request the following information:

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
When is your contract renewal date?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?

How many employees do you have overall within your organisation?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?

Thank you in advance for your support in this.

Yours faithfully,

Daniel Leonard

Data Protection & Freedom of Information, University of Exeter

1 Attachment

Dear Daniel,

 

Thank you for your request under the information Act of 2000. Your
reference number is FOI19-403

 

We will consider your request and respond in due course.

 

The data you provide to allow us to process your request is collected so
that you are able to exercise your lawful rights under the Freedom of
Information Act. Your personal data will be held by the Information
Governance Office and shared with relevant staff as necessary.

 

Once a request has been completed, the relevant data will be held by the
Information Governance Office for three years in line with ICO guidance,
this is to ensure the University has fully carried out its requirements
under the legislation.

 

For further information on how we process your personal data, please see:
[1]http://www.exeter.ac.uk/dataprotection/

 

The University should respond to your FOI request as soon as possible and
no later than twenty working days after the date of receipt of the
request. Should The University be required to undertake a public interest
test relating to the potential application of a qualified exemption we may
extend the time frame by up to twenty additional days. Please be aware
that our response time takes into account the workloads of the Information
Governance Office and relevant data owners and will therefore not always
correlate with the complexity of the request. Should The University seek
clarification any resulting time spent awaiting communication will not be
counted against that time limit.

 

Regards,

 

Information Governance Support

University of Exeter
[2]www.exeter.ac.uk
Lafrowda House, St. German’s Road, Exeter, EX4 6TL

This email and any attachment may contain information that is
confidential, privileged, or subject to copyright, and which may be exempt
from disclosure under applicable legislation. It is intended for the
addressee only. If you received this message in error, please let me know
and delete the email and any attachments immediately. The University will
not accept responsibility for the accuracy/completeness of this email and
its attachments.

 

 

 

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Data Protection & Freedom of Information, University of Exeter

2 Attachments

Dear Daniel,

 

Please find the University's response to your Freedom of Information
Request attached.

 

Kind regards,

Information Governance Officer

University of Exeter
http://www.exeter.ac.uk/foi/summary/
Lafrowda House, St. German’s Road, Exeter, EX4 6TL

This email and any attachment may contain information that is
confidential, privileged, or subject to copyright, and which may be exempt
from disclosure under applicable legislation. It is intended for the
addressee only. If you received this message in error, please let me know
and delete the email and any attachments immediately. The University will
not accept responsibility for the accuracy/completeness of this email and
its attachments.

 

 

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