Communications & Telephony Equipment

The request was successful.

Dear Sussex Partnership NHS Foundation Trust,

I would like to request the following information:

Please confirm the manufacturer of your telephony system(s) that are currently in place?
When was the installation date of your telephony equipment?
Who maintains your telephony system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
When is your contract renewal date?

Please confirm the manufacturer of your Contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
Who maintains your contact centre system(s)?
Please confirm value of the initial project and value of annual support/maintenance services (in £)?
How many contact centre employees/agents do you have?
When is your contract renewal date?

Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Cisco/Avaya/Mitel? If yes, what tools are you currently using?

How many employees do you have overall within your organisation?

Who currently provides your calls and lines?
What is your current annual spend on calls and lines?
When is your contract renewal date?
Are you using SIP or ISDN?
Do you use a wide area network?

Thank you in advance for your support in this.

Yours faithfully,

Daniel Leonard

Freedom Of Information (Sussex Partnership Trust), Sussex Partnership NHS Foundation Trust

Thank you for your email requesting information.

 

Your request is being dealt with under the terms of the Freedom of
Information Act 2000 and will be answered within twenty working days.

 

The Trust maintains a Publication Scheme which sets out key documents and
information according to the seven classifications outlined by the
Information Commissioner's Office.

 

Our Publication Scheme can be found at:

[1]http://www.sussexpartnership.nhs.uk/docu...

 

With best wishes

 

Freedom of Information Officer

Sussex Partnership NHS Foundation Trust

 

Visit us: [2]www.sussexpartnership.nhs.uk

Join us: [3]www.sussexpartnership.nhs.uk/membership

Support us: [4]www.headsoncharity.org

[5][IMG]

show quoted sections

Freedom Of Information (Sussex Partnership Trust), Sussex Partnership NHS Foundation Trust

1 Attachment

Dear Daniel

Many thanks for your Freedom of Information request. Please find attached our response.

I hope this information is helpful.

Best wishes
Ian

Ian Genner
Freedom of Information Officer
Sussex Partnership NHS Foundation Trust
Trust HQ | Arundel Road | Worthing | West Sussex | BN13 3EP

Tel: 0300 304 4438 | Email: [Sussex Partnership NHS Foundation Trust request email]

show quoted sections