Communications & Services

Daniel Leonard made this Freedom of Information request to University Hospitals Dorset NHS Foundation Trust as part of a batch sent to 73 authorities

This request has been closed to new correspondence. Contact us if you think it should be reopened.

The request was successful.

Dear University Hospitals Dorset NHS Foundation Trust,

Telephony and UC/ Collaboration
Please confirm the manufacturer of your telephony system(s) that are currently in place
When was the installation date of your telephony equipment?
When is your contract renewal date?
Who maintains your telephony system(s)?
Please confirm the value of the initial project
Please confirm the total ongoing annual spend on telephony
Please confirm the annual support cost for your telephony system
Do you use Unified Communications or Collaboration tools , if so which ones?

Contact Centre
Please confirm the manufacturer of your contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
When is your contract renewal date?
Who maintains your contact centre system(s)?
Please confirm value of the initial project?
Please confirm the value of annual support/maintenance services (in £)? And overall annual spend for the contact centre

How many contact centre agents do you have?
Do agents work from home? Or just your offices?
Do you use a CRM in the contact centre? What platform is used?
Do you use a knowledge base / knowledge management platform? What platform is used?

Connectivity and Network Services
Who provides your WAN and internet connectivity and the annual spend on each
Have you , or do you plan to deploy SD Wan services
Have you got SIP trunks, if so who from and confirm annual spend
Please confirm who provides your LAN, WIFI and Security infrastructure
Please confirm your annual spend on each
Please confirm your data centre switching and security infrastructure and have you deployed cloud based security and threat management

Organisation
How many employees do you have overall within your organisation?
Can you provide contact details for your procurement lead / category manager for these services?
Can you provide names and contact details for the following people within your organisation?
• CIO / IT Director
• Head of IT
• Head of Digital Transformation
• Head of Customer services

Yours faithfully,

Daniel Leonard

University Hospitals Dorset NHS Foundation Trust

Dear Daniel Leonard,

Thank you for your request for information made under the Freedom of
Information Act 2000.

Your request was received by us on 30/11/2021 and has been logged in our
system with the reference number FOI/IG/7865. The Trust has 20 working
days from the date of receipt to respond to your request, however we will
endeavour to provide our response as soon as possible. Should we require
an extension to this deadline or any clarification regarding the context
of the request, we will contact you.

On 01 October 2020, University Hospitals Dorset NHS Foundation Trust was
created through the merger of Poole Hospital NHS Foundation Trust and The
Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust. Please
note that unless your request is specifically directed to one hospital
only, we will respond to your request with information relating to all
hospitals within the Trust.

Should you have any queries about this acknowledgement or the status of
your request, please contact us using the details provided below quoting
your FOI reference number. You may also wish to explore the information
that we have published on our website under our FOI Publication Scheme:
https://www.uhd.nhs.uk/

Yours sincerely,

Information Governance Officer
The Information Governance Department
University Hospitals Dorset NHS Foundation Trust
Tel: 0300 019 4932/2866/2542

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the author and do not necessarily represent the views of University
Hospitals Dorset NHS Foundation Trust unless otherwise explicitly stated.
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University Hospitals Dorset NHS Foundation Trust

1 Attachment

Dear Daniel Leonard,

Please see the attached information in response to your request received
by us on 30/11/2021. Any exemptions applied to this request are indicated
as appropriate/applicable.

We trust that this satisfactorily responds to your request however, if you
feel it necessary, you do have the right of appeal against the response
that we have provided. In the first instance, you should direct your
complaint to our Information Governance Manager using the contact details
provided below. If our internal complaints process does not resolve your
concerns, you may also then submit a complaint to the Information
Commissioner's Office either by post to Wycliffe House, Water Lane,
Wilmslow, Cheshire, SK9 5AF or by telephone on 0303 123 1113. You can also
find further information regarding your rights under the Freedom of
Information Act 2000 on the ICO website:
https://ico.org.uk/for-the-public/offici...

Yours sincerely,

Information Governance Officer
The Information Governance Department
University Hospitals Dorset NHS Foundation Trust
Tel: 0300 019 4932/2866/2542
Email: [email address]

DISCLAIMER: This email and any files transmitted with it are confidential
and intended solely for the use of the individual, individuals or entity
to whom they are addressed. Any views or opinions expressed are those of
the author and do not necessarily represent the views of University
Hospitals Dorset NHS Foundation Trust unless otherwise explicitly stated.
This email may contain confidential and/or privileged materials. In the
case of confidential and/or privileged materials, any review,
retransmission, dissemination or other use of these materials by
individuals or entities other than the intended recipient may be the
subject of legal action. If you receive an email in error from University
Hospitals Dorset NHS Foundation Trust, please contact the sender and
delete the material from your computer.