Communications & Services

The request was successful.

Dear Tavistock and Portman NHS Foundation Trust,

Telephony and UC/ Collaboration
Please confirm the manufacturer of your telephony system(s) that are currently in place
When was the installation date of your telephony equipment?
When is your contract renewal date?
Who maintains your telephony system(s)?
Please confirm the value of the initial project
Please confirm the total ongoing annual spend on telephony
Please confirm the annual support cost for your telephony system
Do you use Unified Communications or Collaboration tools , if so which ones?

Contact Centre
Please confirm the manufacturer of your contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
When is your contract renewal date?
Who maintains your contact centre system(s)?
Please confirm value of the initial project?
Please confirm the value of annual support/maintenance services (in £)? And overall annual spend for the contact centre

How many contact centre agents do you have?
Do agents work from home? Or just your offices?
Do you use a CRM in the contact centre? What platform is used?
Do you use a knowledge base / knowledge management platform? What platform is used?

Connectivity and Network Services
Who provides your WAN and internet connectivity and the annual spend on each
Have you , or do you plan to deploy SD Wan services
Have you got SIP trunks, if so who from and confirm annual spend
Please confirm who provides your LAN, WIFI and Security infrastructure
Please confirm your annual spend on each
Please confirm your data centre switching and security infrastructure and have you deployed cloud based security and threat management

Organisation
How many employees do you have overall within your organisation?
Can you provide contact details for your procurement lead / category manager for these services?
Can you provide names and contact details for the following people within your organisation?
• CIO / IT Director
• Head of IT
• Head of Digital Transformation
• Head of Customer services

Yours faithfully,

Daniel Leonard

Freedom of Information Requests, Tavistock and Portman NHS Foundation Trust

Thank you for contacting The Tavistock and Portman NHS Foundation Trust.
This is an automatic acknowledgement.

Your message has been received by our Freedom of Information team.

If you are requesting information under the Freedom of Information Act or
the Environmental Information Regulations, you will receive a response
within 20 working days.

If your message concerns an existing request for information, we will
respond accordingly.

If your message concerns another matter, your message will be passed to
the relevant team for processing

Please note, the Tavistock and Portman NHS Foundation Trust is a
specialist mental health trust which provides outpatient psychological
services only. The Trust is not a hospital and does not provide acute
services. If your request relates to hospital or acute services, the
information you have requested may not be applicable to this Trust. If
this is the case, you are able to withdraw your request using the email
address [1][Tavistock and Portman NHS Foundation Trust request email]

Please visit our website for more
information: [2]https://tavistockandportman.nhs.uk/

Kind regards

The Freedom of Information Team
The Tavistock and Portman NHS Foundation Trust
Tavistock Centre
120 Belsize Lane
London NW3 5BA

References

Visible links
1. mailto:[Tavistock and Portman NHS Foundation Trust request email]
2. https://tavistockandportman.nhs.uk/

Dear Tavistock and Portman NHS Foundation Trust,

Please can the request be updated?

Yours faithfully,

Daniel Leonard

Freedom of Information Requests, Tavistock and Portman NHS Foundation Trust

Thank you for contacting The Tavistock and Portman NHS Foundation Trust.
This is an automatic acknowledgement.

Your message has been received by our Freedom of Information team.

If you are requesting information under the Freedom of Information Act or
the Environmental Information Regulations, you will receive a response
within 20 working days.

If your message concerns an existing request for information, we will
respond accordingly.

If your message concerns another matter, your message will be passed to
the relevant team for processing

Please note, the Tavistock and Portman NHS Foundation Trust is a
specialist mental health trust which provides outpatient psychological
services only. The Trust is not a hospital and does not provide acute
services. If your request relates to hospital or acute services, the
information you have requested may not be applicable to this Trust. If
this is the case, you are able to withdraw your request using the email
address [1][Tavistock and Portman NHS Foundation Trust request email]

Please visit our website for more
information: [2]https://tavistockandportman.nhs.uk/

Kind regards

The Freedom of Information Team
The Tavistock and Portman NHS Foundation Trust
Tavistock Centre
120 Belsize Lane
London NW3 5BA

References

Visible links
1. mailto:[Tavistock and Portman NHS Foundation Trust request email]
2. https://tavistockandportman.nhs.uk/

Freedom of Information Requests, Tavistock and Portman NHS Foundation Trust

1 Attachment

  • Attachment

    Your request for information FOI 20 22064.html

    24K Download

Dear Daniel

 

Your request for information, as detailed in your email below, has been
handled under the FOI Act 2000.  We apologise the delay in answering your
request.

 

We note that you submitted a similar request in March last year, to which
we responded on 27^th May 2021.  As your questions and the Trust’s
responses are unchanged, we have attached our previous response to inform
this questionnaire, and have indicated below where our previous responses
are still valid, and provided new information as applicable.

 

Telephony and UC/ Collaboration

1.      Please confirm the manufacturer of your telephony system(s) that
are currently in place

Cisco

2.      When was the installation date of your telephony equipment?

This information was provided to you on 27/05/21 under our ref FOI
21-22064 received 23/03/21

3.      When is your contract renewal date?

This information was provided to you on 27/05/21 under our ref FOI
21-22064 received 23/03/21

4.      Who maintains your telephony system(s)?

This information was provided to you on 27/05/21 under our ref FOI
21-22064 received 23/03/21

5.      Please confirm the value of the initial project

This information was provided to you on 27/05/21 under our ref FOI
21-22064 received 23/03/21

6.      Please confirm the total ongoing annual spend on telephony

This information was provided to you on 27/05/21 under our ref FOI
21-22064 received 23/03/21

7.      Please confirm the annual support cost for your telephony system

This information was provided to you on 27/05/21 under our ref FOI
21-22064 received 23/03/21

8.      Do you use Unified Communications or Collaboration tools , if so
which ones?

This information was provided to you on 27/05/21 under our ref FOI
21-22064 received 23/03/21

 

Contact Centre

9.      Please confirm the manufacturer of your contact centre system(s)
that are currently in place?

This information was provided to you on 27/05/21 under our ref FOI
21-22064 received 23/03/21

10.   When was the installation date of your contact centre
infrastructure?

This information was provided to you on 27/05/21 under our ref FOI
21-22064 received 23/03/21

11.   When is your contract renewal date?

This information was provided to you on 27/05/21 under our ref FOI
21-22064 received 23/03/21

12.   Who maintains your contact centre system(s)?

This information was provided to you on 27/05/21 under our ref FOI
21-22064 received 23/03/21

13.   Please confirm value of the initial project?

This information was provided to you on 27/05/21 under our ref FOI
21-22064 received 23/03/21

14.   Please confirm the value of annual support/maintenance services (in
£)? And overall annual spend for the contact centre

This information was provided to you on 27/05/21 under our ref FOI
21-22064 received 23/03/21

 

15.   How many contact centre agents do you have?

This information was provided to you on 27/05/21 under our ref FOI
21-22064 received 23/03/21

16.   Do agents work from home? Or just your offices?

This information was provided to you on 27/05/21 under our ref FOI
21-22064 received 23/03/21

17.   Do you use a CRM in the contact centre? What platform is used?

This information was provided to you on 27/05/21 under our ref FOI
21-22064 received 23/03/21

18.   Do you use a knowledge base / knowledge management platform? What
platform is used?

This information was provided to you on 27/05/21 under our ref FOI
21-22064 received 23/03/21

 

 

Connectivity and Network Services

19.   Who provides your WAN and internet connectivity and the annual spend
on each

This information is withheld under s.31(a) of the Freedom of Information
Act 2000 (FOIA)

20.   Have you , or do you plan to deploy SD Wan services

This information was provided to you on 27/05/21 under our ref FOI
21-22064 received 23/03/21

21.   Have you got SIP trunks, if so who from and confirm annual spend

This information is withheld under s.31(a) of the Freedom of Information
Act 2000 (FOIA)

22.   Please confirm who provides your LAN, WIFI and Security
infrastructure

This information is withheld under s.31(a) of the Freedom of Information
Act 2000 (FOIA)

23.   Please confirm your annual spend on each

This information was provided to you on 27/05/21 under our ref FOI
21-22064 received 23/03/21

 

24.   Please confirm your data centre switching and security
infrastructure and have you deployed cloud based security and threat
management

 

Organisation

25.   How many employees do you have overall within your organisation?

This information was provided to you on 27/05/21 under our ref FOI
21-22064 received 23/03/21

26.   Can you provide contact details for your procurement lead / category
manager for these services?

This information was provided to you on 27/05/21 under our ref FOI
21-22064 received 23/03/21

27.   Can you provide names and contact details for the following people
within your organisation?

• CIO / IT Director

• Head of IT

• Head of Digital Transformation

• Head of Customer services

This information was provided to you on 27/05/21 under our ref FOI
21-22064 received 23/03/21

 

Section 31(a) Law Enforcement: the prevention or detection of crime

This is a qualified exemption that requires the authority to carry out the
public interest test. We have carried out the public interest test and
have set out below the public interest arguments which we have considered:

Arguments in favour of disclosure:

·       Promoting accountability and transparency on how public funds are
utilised and spent

 

Arguments in favour of maintaining the exemption:

·       The Trust has a duty to ensure that its information systems and
assets are kept secure

·       Disclosure of the requested information could facilitate criminal
activity, in particular cybercrime, and especially when combined with
other information already in the public domain or which could be gleaned
from other sources, including any information that the Trust has
previously provided or may be forced to disclose in the future.

·       Disclosure of the requested information could, therefore, increase
vulnerability to malicious attack, including the corruption or loss of
data, which would impact on the Trust’s ability to provide essential
services

·       These vulnerabilities could extend to suppliers on whose services
the Trust relies.

 

We have concluded that, on balance, the public interest in maintaining the
exemption outweighs the public interest in disclosure.

 

I hope that you are satisfied with this response. If you are dissatisfied
you can ask us to carry out an internal review of our handling of your
request. You can request a review by emailing us at
[1][Tavistock and Portman NHS Foundation Trust request email]Your review will be carried out by a senior officer
within the Trust who has not been involved in this response. If you remain
dissatisfied following completion of our internal review, you have a right
to complain to the Information Commissioner’s Office (ICO) at
[2]https://ico.org.uk/make-a-complaint/offi...
or visit
[3]https://ico.org.uk/global/privacy-notice...

 

 

Kind regards

 

 

The FOI Team

[4][Tavistock and Portman NHS Foundation Trust request email]

 

From: Daniel Leonard <[FOI #812756 email]>
Sent: 30 November 2021 13:18
To: Freedom of Information Requests <[Tavistock and Portman NHS Foundation Trust request email]>
Subject: Freedom of Information request - Communications & Services

 

Dear Tavistock and Portman NHS Foundation Trust,

Telephony and UC/ Collaboration

Please confirm the manufacturer of your telephony system(s) that are
currently in place

When was the installation date of your telephony equipment?

When is your contract renewal date?

Who maintains your telephony system(s)?

Please confirm the value of the initial project

Please confirm the total ongoing annual spend on telephony

Please confirm the annual support cost for your telephony system

Do you use Unified Communications or Collaboration tools , if so which
ones?

Contact Centre

Please confirm the manufacturer of your contact centre system(s) that are
currently in place?

When was the installation date of your contact centre infrastructure?

When is your contract renewal date?

Who maintains your contact centre system(s)?

Please confirm value of the initial project?

Please confirm the value of annual support/maintenance services (in £)?
And overall annual spend for the contact centre

How many contact centre agents do you have?

Do agents work from home? Or just your offices?

Do you use a CRM in the contact centre? What platform is used?

Do you use a knowledge base / knowledge management platform? What platform
is used?

Connectivity and Network Services

Who provides your WAN and internet connectivity and the annual spend on
each

Have you , or do you plan to deploy SD Wan services

Have you got SIP trunks, if so who from and confirm annual spend

Please confirm who provides your LAN, WIFI and Security infrastructure

Please confirm your annual spend on each

Please confirm your data centre switching and security infrastructure and
have you deployed cloud based security and threat management

Organisation

How many employees do you have overall within your organisation?

Can you provide contact details for your procurement lead / category
manager for these services?

Can you provide names and contact details for the following people within
your organisation?

• CIO / IT Director

• Head of IT

• Head of Digital Transformation

• Head of Customer services

Yours faithfully,

Daniel Leonard

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References

Visible links
1. mailto:[Tavistock and Portman NHS Foundation Trust request email]
2. https://ico.org.uk/make-a-complaint/offi...
3. https://ico.org.uk/global/privacy-notice...
4. mailto:[Tavistock and Portman NHS Foundation Trust request email]
5. mailto:[FOI #812756 email]
6. mailto:[Tavistock and Portman NHS Foundation Trust request email]
7. https://www.whatdotheyknow.com/change_re...
8. https://www.whatdotheyknow.com/help/offi...
9. https://www.whatdotheyknow.com/help/ico-...