Communications & Services
Dear Oxleas NHS Foundation Trust,
Telephony and UC/ Collaboration
Please confirm the manufacturer of your telephony system(s) that are currently in place
When was the installation date of your telephony equipment?
When is your contract renewal date?
Who maintains your telephony system(s)?
Please confirm the value of the initial project
Please confirm the total ongoing annual spend on telephony
Please confirm the annual support cost for your telephony system
Do you use Unified Communications or Collaboration tools , if so which ones?
Contact Centre
Please confirm the manufacturer of your contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
When is your contract renewal date?
Who maintains your contact centre system(s)?
Please confirm value of the initial project?
Please confirm the value of annual support/maintenance services (in £)? And overall annual spend for the contact centre
How many contact centre agents do you have?
Do agents work from home? Or just your offices?
Do you use a CRM in the contact centre? What platform is used?
Do you use a knowledge base / knowledge management platform? What platform is used?
Connectivity and Network Services
Who provides your WAN and internet connectivity and the annual spend on each
Have you , or do you plan to deploy SD Wan services
Have you got SIP trunks, if so who from and confirm annual spend
Please confirm who provides your LAN, WIFI and Security infrastructure
Please confirm your annual spend on each
Please confirm your data centre switching and security infrastructure and have you deployed cloud based security and threat management
Organisation
How many employees do you have overall within your organisation?
Can you provide contact details for your procurement lead / category manager for these services?
Can you provide names and contact details for the following people within your organisation?
• CIO / IT Director
• Head of IT
• Head of Digital Transformation
• Head of Customer services
Yours faithfully,
Daniel Leonard
Dear Daniel,
FREEDOM OF INFORMATION ACT 2000 - SECTION 8 REQUEST
Thank you for your email dated 30/11/2021. Your request is being managed
under the terms of the Freedom of Information Act 2000.
We aim to provide you with a response within 20 working days as per the
statutory time limit, therefore you should receive a response by
30/12/2021. However, this may take longer where certain exemptions apply
or depending on the nature of your request. We will let you know in
advance if we need more time to complete your request.
Should you have any queries in the meantime, please do not hesitate to
contact us at this address. Please remember to quote the reference number
above in any future communications.
For further information about the Freedom of Information Act, please visit
[1]www.ico.org.uk.
Kind regards,
Information Governance Office
E: [2][Oxleas NHS Foundation Trust request email]
Oxleas NHS Foundation Trust | Bracken House | Bracton Lane | Leyton Cross
Road | Dartford | Kent | DA2 7AF
Dear Daniel,
Please find attached our response to your request under the Freedom of
Information Act 2000 referenced FOI 7361.
Kind regards,
Paul Bransgrove
Information Governance Officer
Email: [1][Oxleas NHS Foundation Trust request email]
Oxleas NHS Foundation Trust / Bracken House / Bracton Lane / Leyton Cross
Road/ Dartford, Kent / DA2 7AF
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