Communications & Services

Daniel Leonard made this Freedom of Information request to Gateshead Health NHS Foundation Trust as part of a batch sent to 73 authorities

Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

Response to this request is long overdue. By law, under all circumstances, Gateshead Health NHS Foundation Trust should have responded by now (details). You can complain by requesting an internal review.

Dear Gateshead Health NHS Foundation Trust,

Telephony and UC/ Collaboration
Please confirm the manufacturer of your telephony system(s) that are currently in place
When was the installation date of your telephony equipment?
When is your contract renewal date?
Who maintains your telephony system(s)?
Please confirm the value of the initial project
Please confirm the total ongoing annual spend on telephony
Please confirm the annual support cost for your telephony system
Do you use Unified Communications or Collaboration tools , if so which ones?

Contact Centre
Please confirm the manufacturer of your contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
When is your contract renewal date?
Who maintains your contact centre system(s)?
Please confirm value of the initial project?
Please confirm the value of annual support/maintenance services (in £)? And overall annual spend for the contact centre

How many contact centre agents do you have?
Do agents work from home? Or just your offices?
Do you use a CRM in the contact centre? What platform is used?
Do you use a knowledge base / knowledge management platform? What platform is used?

Connectivity and Network Services
Who provides your WAN and internet connectivity and the annual spend on each
Have you , or do you plan to deploy SD Wan services
Have you got SIP trunks, if so who from and confirm annual spend
Please confirm who provides your LAN, WIFI and Security infrastructure
Please confirm your annual spend on each
Please confirm your data centre switching and security infrastructure and have you deployed cloud based security and threat management

Organisation
How many employees do you have overall within your organisation?
Can you provide contact details for your procurement lead / category manager for these services?
Can you provide names and contact details for the following people within your organisation?
• CIO / IT Director
• Head of IT
• Head of Digital Transformation
• Head of Customer services

Yours faithfully,

Daniel Leonard

FOI.ENQUIRIES (GATESHEAD HEALTH NHS FOUNDATION TRUST), Gateshead Health NHS Foundation Trust

2 Attachments

 

 

 

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the statutory deadline, however due to the coronavirus pandemic there may
be delays in our responses.

Please see the following guidance from the ICO regarding Data Protection
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Our reference: FoI 2021-22.1974

 

Thank you for your request for information held by Gateshead Health NHS
Foundation Trust. 

 

You have requested:

 

Dear Gateshead Health NHS Foundation Trust,

 

 

Telephony and UC/ Collaboration

 

Please confirm the manufacturer of your telephony system(s) that are
currently in place

 

When was the installation date of your telephony equipment?

 

When is your contract renewal date?

 

Who maintains your telephony system(s)?

 

Please confirm the value of the initial project

 

Please confirm the total ongoing annual spend on telephony

 

Please confirm the annual support cost for your telephony system

 

Do you use Unified Communications or Collaboration tools , if so which
ones?

 

 

Contact Centre

 

Please confirm the manufacturer of your contact centre system(s) that are
currently in place?

 

When was the installation date of your contact centre infrastructure?

 

When is your contract renewal date?

 

Who maintains your contact centre system(s)?

 

Please confirm value of the initial project?

 

Please confirm the value of annual support/maintenance services (in £)?
And overall annual spend for the contact centre

 

How many contact centre agents do you have?

 

Do agents work from home? Or just your offices?

 

Do you use a CRM in the contact centre? What platform is used?

 

Do you use a knowledge base / knowledge management platform? What platform
is used?

 

 

Connectivity and Network Services

 

Who provides your WAN and internet connectivity and the annual spend on
each

 

Have you , or do you plan to deploy SD Wan services

 

Have you got SIP trunks, if so who from and confirm annual spend

 

Please confirm who provides your LAN, WIFI and Security infrastructure

 

Please confirm your annual spend on each

 

Please confirm your data centre switching and security infrastructure and
have you deployed cloud based security and threat management

 

 

Organisation

 

How many employees do you have overall within your organisation?

 

Can you provide contact details for your procurement lead / category
manager for these services?

 

Can you provide names and contact details for the following people within
your organisation?

 

• CIO / IT Director

 

• Head of IT

 

• Head of Digital Transformation

 

• Head of Customer services

 

 

Yours faithfully,

 

Daniel Leonard

 

Your request was received on 30/11/2021, therefore you can expect a reply
by close of business on 30/12/2021 unless we need to contact you to
clarify your request or the balance of the public interest test needs to
be considered.

 

Please find attached a leaflet giving guidance on our procedure for
managing requests covered by FOIA.

 

 

Thank you

Vickie Handy

Information Governance Support Officer | QE Gateshead

Trust HQ | Queen Elizabeth Hospital | Queen Elizabeth Avenue | Sheriff
Hill | Gateshead |NE9 6SX

E: [3][Gateshead Health NHS Foundation Trust request email] | [4]www.qegateshead.nhs.uk

 

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Dear FOI.ENQUIRIES (GATESHEAD HEALTH NHS FOUNDATION TRUST),

Please can you provide a response to the request?

Yours sincerely,

Daniel Leonard