Communications & Services
Dear Gateshead Health NHS Foundation Trust,
Telephony and UC/ Collaboration
Please confirm the manufacturer of your telephony system(s) that are currently in place
When was the installation date of your telephony equipment?
When is your contract renewal date?
Who maintains your telephony system(s)?
Please confirm the value of the initial project
Please confirm the total ongoing annual spend on telephony
Please confirm the annual support cost for your telephony system
Do you use Unified Communications or Collaboration tools , if so which ones?
Contact Centre
Please confirm the manufacturer of your contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
When is your contract renewal date?
Who maintains your contact centre system(s)?
Please confirm value of the initial project?
Please confirm the value of annual support/maintenance services (in £)? And overall annual spend for the contact centre
How many contact centre agents do you have?
Do agents work from home? Or just your offices?
Do you use a CRM in the contact centre? What platform is used?
Do you use a knowledge base / knowledge management platform? What platform is used?
Connectivity and Network Services
Who provides your WAN and internet connectivity and the annual spend on each
Have you , or do you plan to deploy SD Wan services
Have you got SIP trunks, if so who from and confirm annual spend
Please confirm who provides your LAN, WIFI and Security infrastructure
Please confirm your annual spend on each
Please confirm your data centre switching and security infrastructure and have you deployed cloud based security and threat management
Organisation
How many employees do you have overall within your organisation?
Can you provide contact details for your procurement lead / category manager for these services?
Can you provide names and contact details for the following people within your organisation?
• CIO / IT Director
• Head of IT
• Head of Digital Transformation
• Head of Customer services
Yours faithfully,
Daniel Leonard
Coronavirus:
The Trust will endeavour to answer Freedom of Information requests within
the statutory deadline, however due to the coronavirus pandemic there may
be delays in our responses.
Please see the following guidance from the ICO regarding Data Protection
and Coronavirus:
[1]https://ico.org.uk/for-organisations/dat...
[2]https://ico.org.uk/about-the-ico/news-an...
Our reference: FoI 2021-22.1974
Thank you for your request for information held by Gateshead Health NHS
Foundation Trust.
You have requested:
Dear Gateshead Health NHS Foundation Trust,
Telephony and UC/ Collaboration
Please confirm the manufacturer of your telephony system(s) that are
currently in place
When was the installation date of your telephony equipment?
When is your contract renewal date?
Who maintains your telephony system(s)?
Please confirm the value of the initial project
Please confirm the total ongoing annual spend on telephony
Please confirm the annual support cost for your telephony system
Do you use Unified Communications or Collaboration tools , if so which
ones?
Contact Centre
Please confirm the manufacturer of your contact centre system(s) that are
currently in place?
When was the installation date of your contact centre infrastructure?
When is your contract renewal date?
Who maintains your contact centre system(s)?
Please confirm value of the initial project?
Please confirm the value of annual support/maintenance services (in £)?
And overall annual spend for the contact centre
How many contact centre agents do you have?
Do agents work from home? Or just your offices?
Do you use a CRM in the contact centre? What platform is used?
Do you use a knowledge base / knowledge management platform? What platform
is used?
Connectivity and Network Services
Who provides your WAN and internet connectivity and the annual spend on
each
Have you , or do you plan to deploy SD Wan services
Have you got SIP trunks, if so who from and confirm annual spend
Please confirm who provides your LAN, WIFI and Security infrastructure
Please confirm your annual spend on each
Please confirm your data centre switching and security infrastructure and
have you deployed cloud based security and threat management
Organisation
How many employees do you have overall within your organisation?
Can you provide contact details for your procurement lead / category
manager for these services?
Can you provide names and contact details for the following people within
your organisation?
• CIO / IT Director
• Head of IT
• Head of Digital Transformation
• Head of Customer services
Yours faithfully,
Daniel Leonard
Your request was received on 30/11/2021, therefore you can expect a reply
by close of business on 30/12/2021 unless we need to contact you to
clarify your request or the balance of the public interest test needs to
be considered.
Please find attached a leaflet giving guidance on our procedure for
managing requests covered by FOIA.
Thank you
Vickie Handy
Information Governance Support Officer | QE Gateshead
Trust HQ | Queen Elizabeth Hospital | Queen Elizabeth Avenue | Sheriff
Hill | Gateshead |NE9 6SX
E: [3][Gateshead Health NHS Foundation Trust request email] | [4]www.qegateshead.nhs.uk
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Dear FOI.ENQUIRIES (GATESHEAD HEALTH NHS FOUNDATION TRUST),
Please can you provide a response to the request?
Yours sincerely,
Daniel Leonard
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