Communications & Services

The request was partially successful.

Dear East Cheshire NHS Trust,

Telephony and UC/ Collaboration
Please confirm the manufacturer of your telephony system(s) that are currently in place
When was the installation date of your telephony equipment?
When is your contract renewal date?
Who maintains your telephony system(s)?
Please confirm the value of the initial project
Please confirm the total ongoing annual spend on telephony
Please confirm the annual support cost for your telephony system
Do you use Unified Communications or Collaboration tools , if so which ones?

Contact Centre
Please confirm the manufacturer of your contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
When is your contract renewal date?
Who maintains your contact centre system(s)?
Please confirm value of the initial project?
Please confirm the value of annual support/maintenance services (in £)? And overall annual spend for the contact centre

How many contact centre agents do you have?
Do agents work from home? Or just your offices?
Do you use a CRM in the contact centre? What platform is used?
Do you use a knowledge base / knowledge management platform? What platform is used?

Connectivity and Network Services
Who provides your WAN and internet connectivity and the annual spend on each
Have you , or do you plan to deploy SD Wan services
Have you got SIP trunks, if so who from and confirm annual spend
Please confirm who provides your LAN, WIFI and Security infrastructure
Please confirm your annual spend on each
Please confirm your data centre switching and security infrastructure and have you deployed cloud based security and threat management

Organisation
How many employees do you have overall within your organisation?
Can you provide contact details for your procurement lead / category manager for these services?
Can you provide names and contact details for the following people within your organisation?
• CIO / IT Director
• Head of IT
• Head of Digital Transformation
• Head of Customer services

Yours faithfully,

Daniel Leonard

FOIREQUESTS (EAST CHESHIRE NHS TRUST - RJN), East Cheshire NHS Trust

Good Afternoon,

 

I am writing to acknowledge receipt of your request for information.  The
timescale for response under the Freedom of Information Act 2000 is 20
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the information to you.

 

If you require any further information regarding your request, please do
not hesitate to contact us. 

 

Regards

Freedom of Information

Corporate Affairs & Governance

East Cheshire NHS Trust

01625 661184 (for FoI queries)

Website: [1]www.eastcheshire.nhs.uk

 

DISCLAIMER: This e-mail may contain confidential and /or proprietary
information some or all of which may be legally privileged.

It is intended for the recipient only. If any addressing or transmission
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--------------------------------------------------------------------------

From: Daniel Leonard <[FOI #812721 email]>
Sent: 30 November 2021 13:16
To: FOIREQUESTS (EAST CHESHIRE NHS TRUST - RJN)
<[East Cheshire NHS Trust request email]>
Subject: Freedom of Information request - Communications & Services
 
Dear East Cheshire NHS Trust,

Telephony and UC/ Collaboration

Please confirm the manufacturer of your telephony system(s) that are
currently in place

When was the installation date of your telephony equipment?

When is your contract renewal date?

Who maintains your telephony system(s)?

Please confirm the value of the initial project

Please confirm the total ongoing annual spend on telephony

Please confirm the annual support cost for your telephony system

Do you use Unified Communications or Collaboration tools , if so which
ones?

Contact Centre

Please confirm the manufacturer of your contact centre system(s) that are
currently in place?

When was the installation date of your contact centre infrastructure?

When is your contract renewal date?

Who maintains your contact centre system(s)?

Please confirm value of the initial project?

Please confirm the value of annual support/maintenance services (in £)?
And overall annual spend for the contact centre

How many contact centre agents do you have?

Do agents work from home? Or just your offices?

Do you use a CRM in the contact centre? What platform is used?

Do you use a knowledge base / knowledge management platform? What platform
is used?

Connectivity and Network Services

Who provides your WAN and internet connectivity and the annual spend on
each

Have you , or do you plan to deploy SD Wan services

Have you got SIP trunks, if so who from and confirm annual spend

Please confirm who provides your LAN, WIFI and Security infrastructure

Please confirm your annual spend on each

Please confirm your data centre switching and security infrastructure and
have you deployed cloud based security and threat management

Organisation

How many employees do you have overall within your organisation?

Can you provide contact details for your procurement lead / category
manager for these services?

Can you provide names and contact details for the following people within
your organisation?

• CIO / IT Director

• Head of IT

• Head of Digital Transformation

• Head of Customer services

Yours faithfully,

Daniel Leonard

-------------------------------------------------------------------

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FOIREQUESTS (EAST CHESHIRE NHS TRUST - RJN), East Cheshire NHS Trust

1 Attachment

Please find attached our response to your FOI request.

 

Regards

 

 

Freedom of Information

Corporate Affairs & Governance

East Cheshire NHS Trust

01625 661184 (for FoI queries)

Website: [1]www.eastcheshire.nhs.uk

 

 

Please take a few minutes to help us improve our service by answering the
following questions.

Please copy this into a reply email and return to us.

 

1.       Were you satisfied with the FOI response provided ? YES/ NO

2.       Were you satisfied with the timeframe for your response? YES/NO

 

Freedom of Information

Corporate Affairs & Governance

East Cheshire NHS Trust

01625 661184 (for FoI queries)

Website: [2]www.eastcheshire.nhs.uk

 

DISCLAIMER: This e-mail may contain confidential and /or proprietary
information some or all of which may be legally privileged.

It is intended for the recipient only. If any addressing or transmission
error has misdirected this e-mail, please notify the author by replying to
this e-mail and destroying any copies.

If you are not the intended recipient you must not use, disclose,
distribute, copy, print or rely on this e-mail.

show quoted sections

From: Daniel Leonard <[FOI #812721 email]>
Sent: 30 November 2021 13:16
To: FOIREQUESTS (EAST CHESHIRE NHS TRUST - RJN)
<[East Cheshire NHS Trust request email]>
Subject: Freedom of Information request - Communications & Services
 
Dear East Cheshire NHS Trust,

Telephony and UC/ Collaboration

Please confirm the manufacturer of your telephony system(s) that are
currently in place

When was the installation date of your telephony equipment?

When is your contract renewal date?

Who maintains your telephony system(s)?

Please confirm the value of the initial project

Please confirm the total ongoing annual spend on telephony

Please confirm the annual support cost for your telephony system

Do you use Unified Communications or Collaboration tools , if so which
ones?

Contact Centre

Please confirm the manufacturer of your contact centre system(s) that are
currently in place?

When was the installation date of your contact centre infrastructure?

When is your contract renewal date?

Who maintains your contact centre system(s)?

Please confirm value of the initial project?

Please confirm the value of annual support/maintenance services (in £)?
And overall annual spend for the contact centre

How many contact centre agents do you have?

Do agents work from home? Or just your offices?

Do you use a CRM in the contact centre? What platform is used?

Do you use a knowledge base / knowledge management platform? What platform
is used?

Connectivity and Network Services

Who provides your WAN and internet connectivity and the annual spend on
each

Have you , or do you plan to deploy SD Wan services

Have you got SIP trunks, if so who from and confirm annual spend

Please confirm who provides your LAN, WIFI and Security infrastructure

Please confirm your annual spend on each

Please confirm your data centre switching and security infrastructure and
have you deployed cloud based security and threat management

Organisation

How many employees do you have overall within your organisation?

Can you provide contact details for your procurement lead / category
manager for these services?

Can you provide names and contact details for the following people within
your organisation?

• CIO / IT Director

• Head of IT

• Head of Digital Transformation

• Head of Customer services

Yours faithfully,

Daniel Leonard

-------------------------------------------------------------------

Please use this email address for all replies to this request:

[FOI #812721 email]

Is [East Cheshire NHS Trust request email] the wrong address for Freedom of Information
requests to East Cheshire NHS Trust? If so, please contact us using this
form:

[4]https://www.whatdotheyknow.com/change_re...

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:

[5]https://www.whatdotheyknow.com/help/offi...

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:

[6]https://www.whatdotheyknow.com/help/ico-...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

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show quoted sections