Communications & Services

The request was partially successful.

Dear Birmingham Community Healthcare NHS Foundation Trust,

Telephony and UC/ Collaboration
Please confirm the manufacturer of your telephony system(s) that are currently in place
When was the installation date of your telephony equipment?
When is your contract renewal date?
Who maintains your telephony system(s)?
Please confirm the value of the initial project
Please confirm the total ongoing annual spend on telephony
Please confirm the annual support cost for your telephony system
Do you use Unified Communications or Collaboration tools , if so which ones?

Contact Centre
Please confirm the manufacturer of your contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
When is your contract renewal date?
Who maintains your contact centre system(s)?
Please confirm value of the initial project?
Please confirm the value of annual support/maintenance services (in £)? And overall annual spend for the contact centre

How many contact centre agents do you have?
Do agents work from home? Or just your offices?
Do you use a CRM in the contact centre? What platform is used?
Do you use a knowledge base / knowledge management platform? What platform is used?

Connectivity and Network Services
Who provides your WAN and internet connectivity and the annual spend on each
Have you , or do you plan to deploy SD Wan services
Have you got SIP trunks, if so who from and confirm annual spend
Please confirm who provides your LAN, WIFI and Security infrastructure
Please confirm your annual spend on each
Please confirm your data centre switching and security infrastructure and have you deployed cloud based security and threat management

Organisation
How many employees do you have overall within your organisation?
Can you provide contact details for your procurement lead / category manager for these services?
Can you provide names and contact details for the following people within your organisation?
• CIO / IT Director
• Head of IT
• Head of Digital Transformation
• Head of Customer services

Yours faithfully,

Daniel Leonard

BCHC, Foi (BIRMINGHAM COMMUNITY HEALTHCARE NHS FOUNDATION TRUST), Birmingham Community Healthcare NHS Foundation Trust

1 Attachment

Dear Daniel

 

Birmingham Community HealthCare NHS Foundation Trust (the Trust) is in
receipt of your freedom of information request sent to us on 30 November
2021 about communications and services.

 

The Trust will be dealing with it under the terms of the Freedom of
Information Act 2000 and will respond to you within 20 working days of
your request by 30 December 2021.

 

Please note the above, unique Request ID and quote this in all future
correspondence regarding this particular request.

 

Thank you.

 

 

 

Regards

 

Eugene C Aninweze

Freedom of Information Officer

 

Tel:                 0121 466 7293

Internal:         67293

Email:            [1][email address]

Web:              [2]www.bhamcommunity.nhs.uk

 

Corporate Division

Legal Services Team

Birmingham Community Healthcare NHS Foundation Trust

3 Priestley Wharf, Holt Street, Birmingham Science Park, Aston

Birmingham B7 4BN

 

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BCHC, Foi (BIRMINGHAM COMMUNITY HEALTHCARE NHS FOUNDATION TRUST), Birmingham Community Healthcare NHS Foundation Trust

2 Attachments

Dear Daniel

 

Further to your freedom of information request, please find attached the
Trust’s response.

 

This request is now closed.

 

Thank you.

 

 

 

Regards

 

Eugene C Aninweze

Freedom of Information Officer

 

Tel:                 0121 466 7293

Internal:         67293

Email:            [1][email address]

Web:              [2]www.bhamcommunity.nhs.uk

 

Corporate Division

Legal Services Team

Birmingham Community Healthcare NHS Foundation Trust

3 Priestley Wharf, Holt Street, Birmingham Science Park, Aston

Birmingham B7 4BN

 

 

 

From: BCHC, Foi (BIRMINGHAM COMMUNITY HEALTHCARE NHS FOUNDATION TRUST)
Sent: 30 November 2021 13:35
To: [FOI #812702 email]
Subject: Freedom of Information request - Communications & Services
[Request ID 301121-1] - Acknowledgment

 

Dear Daniel

 

Birmingham Community HealthCare NHS Foundation Trust (the Trust) is in
receipt of your freedom of information request sent to us on 30 November
2021 about communications and services.

 

The Trust will be dealing with it under the terms of the Freedom of
Information Act 2000 and will respond to you within 20 working days of
your request by 30 December 2021.

 

Please note the above, unique Request ID and quote this in all future
correspondence regarding this particular request.

 

Thank you.

 

 

 

Regards

 

Eugene C Aninweze

Freedom of Information Officer

 

Tel:                 0121 466 7293

Internal:         67293

Email:            [3][email address]

Web:              [4]www.bhamcommunity.nhs.uk

 

Corporate Division

Legal Services Team

Birmingham Community Healthcare NHS Foundation Trust

3 Priestley Wharf, Holt Street, Birmingham Science Park, Aston

Birmingham B7 4BN

 

show quoted sections