Communications & Services
Dear Lanarkshire NHS Board,
Telephony and UC/ Collaboration
Please confirm the manufacturer of your telephony system(s) that are currently in place
When was the installation date of your telephony equipment?
When is your contract renewal date?
Who maintains your telephony system(s)?
Please confirm the value of the initial project
Please confirm the total ongoing annual spend on telephony
Please confirm the annual support cost for your telephony system
Do you use Unified Communications or Collaboration tools , if so which ones?
Contact Centre
Please confirm the manufacturer of your contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
When is your contract renewal date?
Who maintains your contact centre system(s)?
Please confirm value of the initial project?
Please confirm the value of annual support/maintenance services (in £)? And overall annual spend for the contact centre
How many contact centre agents do you have?
Do agents work from home? Or just your offices?
Do you use a CRM in the contact centre? What platform is used?
Do you use a knowledge base / knowledge management platform? What platform is used?
Connectivity and Network Services
Who provides your WAN and internet connectivity and the annual spend on each
Have you , or do you plan to deploy SD Wan services
Have you got SIP trunks, if so who from and confirm annual spend
Please confirm who provides your LAN, WIFI and Security infrastructure
Please confirm your annual spend on each
Please confirm your data centre switching and security infrastructure and have you deployed cloud based security and threat management
Organisation
How many employees do you have overall within your organisation?
Can you provide contact details for your procurement lead / category manager for these services?
Can you provide names and contact details for the following people within your organisation?
• CIO / IT Director
• Head of IT
• Head of Digital Transformation
• Head of Customer services
Yours faithfully,
Daniel Leonard
Dear Mr Leonard
I acknowledge receipt of your request for information which is being dealt with under the Freedom of Information legislation and is receiving attention. I shall contact you further when I am in a position to respond more fully to your request.
Yours sincerely
Allison
Allison McLean | PA to Director of Communications, NHS Lanarkshire | Tel: 01698 752630 | [mobile number] | Email: [email address]
Dear Mr Leonard
I attach the response to your recent request for information. If you have
any further queries regarding the response please do not hesitate to
contact me.
Yours sincerely
Craig
Craig McKay
Communications Manager
NHS Lanarkshire
Kirklands Headquarters
Fallside Road
Bothwell
G71 8BB
Tel: 01698 752627
Int. Ext. 402627
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