Communications & Services

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Dear Bradford District Care NHS Foundation Trust,

Telephony and UC/ Collaboration
Please confirm the manufacturer of your telephony system(s) that are currently in place
When was the installation date of your telephony equipment?
When is your contract renewal date?
Who maintains your telephony system(s)?
Please confirm the value of the initial project
Please confirm the total ongoing annual spend on telephony
Please confirm the annual support cost for your telephony system
Do you use Unified Communications or Collaboration tools , if so which ones?

Contact Centre
Please confirm the manufacturer of your contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
When is your contract renewal date?
Who maintains your contact centre system(s)?
Please confirm value of the initial project?
Please confirm the value of annual support/maintenance services (in £)? And overall annual spend for the contact centre

How many contact centre agents do you have?
Do agents work from home? Or just your offices?
Do you use a CRM in the contact centre? What platform is used?
Do you use a knowledge base / knowledge management platform? What platform is used?

Connectivity and Network Services
Who provides your WAN and internet connectivity and the annual spend on each
Have you , or do you plan to deploy SD Wan services
Have you got SIP trunks, if so who from and confirm annual spend
Please confirm who provides your LAN, WIFI and Security infrastructure
Please confirm your annual spend on each
Please confirm your data centre switching and security infrastructure and have you deployed cloud based security and threat management

Organisation
How many employees do you have overall within your organisation?
Can you provide contact details for your procurement lead / category manager for these services?
Can you provide names and contact details for the following people within your organisation?
• CIO / IT Director
• Head of IT
• Head of Digital Transformation
• Head of Customer services

Yours faithfully,

Daniel Leonard

Bradford District Care NHS Foundation Trust

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Thank you for your recent request for information under the Freedom of Information Act.

Please find attached correspondence in relation to your request.

Kind Regards
Information Governance and Records Management
Bradford District Care NHS Foundation Trust, New Mill, Victoria Road, Shipley, BD18 3LD
Telephone: 01274 363629

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The e-mail accompanying this transmission contains information from Bradford District Care Foundation Trust, which is confidential and privileged for the use of the named recipient. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or the taking of any action in reliance on the contents of this e-mail is strictly prohibited. If you receive this transmission in error, would you please notify us by telephone immediately on 01274 363636. Please destroy and delete the message from your computer or IT system.
Although this e-mail and any attachments are believed to be free of virus, or any other defect which might affect any computer or IT system into which they are received and opened, it is the responsibility of the recipient to ensure that they are virus free. No responsibility is accepted by Bradford District Care Foundation Trust for any loss or damage arising in any way from receipt and does not accept responsibility for changes made to this message after it was sent.

The e-mail accompanying this transmission contains information from Bradford District Care NHS Foundation Trust, which is confidential and privileged for the use of the named recipient. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or the taking of any action in reliance on the contents of this e-mail is strictly prohibited. If you receive this transmission in error, would you please notify us by telephone immediately on 01274 251 251. Please destroy and delete the message from your computer or IT system. Although this e-mail and any attachments are believed to be free of virus, or any other defect which might affect any computer or IT system into which they are received and opened, it is the responsibility of the recipient to ensure that they are virus free. No responsibility is accepted by Bradford District Care NHS Foundation Trust for any loss or damage arising in any way from receipt and does not accept responsibility for changes made to this message after it was sent. Any opinions expressed in this email are those of the author and do not necessarily reflect the opinions of Bradford District Care NHS Foundation Trust.

Bradford District Care NHS Foundation Trust

1 Attachment

The e-mail accompanying this transmission contains information from
Bradford District Care NHS Foundation Trust, which is confidential and
privileged for the use of the named recipient. If you are not the intended
recipient, you are hereby notified that any disclosure, copying,
distribution or the taking of any action in reliance on the contents of
this e-mail is strictly prohibited. If you receive this transmission in
error, would you please notify us by telephone immediately on 01274 251
251. Please destroy and delete the message from your computer or IT
system. Although this e-mail and any attachments are believed to be free
of virus, or any other defect which might affect any computer or IT system
into which they are received and opened, it is the responsibility of the
recipient to ensure that they are virus free. No responsibility is
accepted by Bradford District Care NHS Foundation Trust for any loss or
damage arising in any way from receipt and does not accept responsibility
for changes made to this message after it was sent. Any opinions expressed
in this email are those of the author and do not necessarily reflect the
opinions of Bradford District Care NHS Foundation Trust.