Communications & Services

Daniel Leonard made this Freedom of Information request to The Newcastle Upon Tyne Hospitals NHS Foundation Trust as part of a batch sent to 14 authorities

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The request was successful.

Dear The Newcastle Upon Tyne Hospitals NHS Foundation Trust,

Telephony and UC/ Collaboration
Please confirm the manufacturer of your telephony system(s) that are currently in place
When was the installation date of your telephony equipment?
When is your contract renewal date?
Who maintains your telephony system(s)?
Please confirm the value of the initial project
Please confirm the total ongoing annual spend on telephony
Please confirm the annual support cost for your telephony system
Do you use Unified Communications or Collaboration tools , if so which ones?

Contact Centre
Please confirm the manufacturer of your contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
When is your contract renewal date?
Who maintains your contact centre system(s)?
Please confirm value of the initial project?
Please confirm the value of annual support/maintenance services (in £)? And overall annual spend for the contact centre

How many contact centre agents do you have?
Do agents work from home? Or just your offices?
Do you use a CRM in the contact centre? What platform is used?
Do you use a knowledge base / knowledge management platform? What platform is used?

Connectivity and Network Services
Who provides your WAN and internet connectivity and the annual spend on each
Have you , or do you plan to deploy SD Wan services
Have you got SIP trunks, if so who from and confirm annual spend
Please confirm who provides your LAN, WIFI and Security infrastructure
Please confirm your annual spend on each
Please confirm your data centre switching and security infrastructure and have you deployed cloud based security and threat management

Organisation
How many employees do you have overall within your organisation?
Can you provide contact details for your procurement lead / category manager for these services?
Can you provide names and contact details for the following people within your organisation?
• CIO / IT Director
• Head of IT
• Head of Digital Transformation
• Head of Customer services

Yours faithfully,

Daniel Leonard

FREEDOM.INFORMATION (THE NEWCASTLE UPON TYNE HOSPITALS NHS FOUNDATION TRUST), The Newcastle Upon Tyne Hospitals NHS Foundation Trust

 

Thank you for contacting the Newcastle upon Tyne Hospitals NHS Foundation
Trust.

 

Please accept this email as acknowledgement of your Freedom of Information
request. 

 

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FREEDOM.INFORMATION (THE NEWCASTLE UPON TYNE HOSPITALS NHS FOUNDATION TRUST), The Newcastle Upon Tyne Hospitals NHS Foundation Trust

Dear Daniel,

Reference: Communications & Services
Please find this email as acknowledgement of your recent request under the Freedom of Information Act 2000. We aim to respond to your request within 20 working days.
Kind regards

Freedom of Information
Corporate Risk & Data Assurance Team
The Newcastle upon Tyne Hospitals NHS Foundation Trust

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FREEDOM.INFORMATION (THE NEWCASTLE UPON TYNE HOSPITALS NHS FOUNDATION TRUST), The Newcastle Upon Tyne Hospitals NHS Foundation Trust

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Dear Daniel
Please find the attached letter as a response to your request under the Freedom of Information Act 2000.
Kind regards

Freedom of Information
Corporate Risk & Data Assurance Team
The Newcastle upon Tyne Hospitals NHS Foundation Trust

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