Communications & Services

Daniel Leonard made this Freedom of Information request to NHS Newcastle Gateshead Clinical Commissioning Group as part of a batch sent to 14 authorities

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The request was successful.

Dear NHS Newcastle Gateshead Clinical Commissioning Group,

Telephony and UC/ Collaboration
Please confirm the manufacturer of your telephony system(s) that are currently in place
When was the installation date of your telephony equipment?
When is your contract renewal date?
Who maintains your telephony system(s)?
Please confirm the value of the initial project
Please confirm the total ongoing annual spend on telephony
Please confirm the annual support cost for your telephony system
Do you use Unified Communications or Collaboration tools , if so which ones?

Contact Centre
Please confirm the manufacturer of your contact centre system(s) that are currently in place?
When was the installation date of your contact centre infrastructure?
When is your contract renewal date?
Who maintains your contact centre system(s)?
Please confirm value of the initial project?
Please confirm the value of annual support/maintenance services (in £)? And overall annual spend for the contact centre

How many contact centre agents do you have?
Do agents work from home? Or just your offices?
Do you use a CRM in the contact centre? What platform is used?
Do you use a knowledge base / knowledge management platform? What platform is used?

Connectivity and Network Services
Who provides your WAN and internet connectivity and the annual spend on each
Have you , or do you plan to deploy SD Wan services
Have you got SIP trunks, if so who from and confirm annual spend
Please confirm who provides your LAN, WIFI and Security infrastructure
Please confirm your annual spend on each
Please confirm your data centre switching and security infrastructure and have you deployed cloud based security and threat management

Organisation
How many employees do you have overall within your organisation?
Can you provide contact details for your procurement lead / category manager for these services?
Can you provide names and contact details for the following people within your organisation?
• CIO / IT Director
• Head of IT
• Head of Digital Transformation
• Head of Customer services

Yours faithfully,

Daniel Leonard

FOI (NHS NEWCASTLE GATESHEAD CCG), NHS Newcastle Gateshead Clinical Commissioning Group

Our reference: NG1568 - Acknowledgement

Your request is being dealt with under the terms of the Freedom of Information Act 2000 and we aim to answer your request within twenty working days. Whilst we will make every effort to adhere to the statutory timescale the current national Coronavirus emergency may impact upon our ability to do this.

The Information Commissioner’s Office has acknowledged that resources, whether they are finances or people, might be diverted away from usual compliance or information governance work as organisations need to prioritise other areas or adapt their usual approach during this extraordinary period.

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Kind regards,

Sophie Parker (she/her)
Senior Governance Officer (IG)

NECS: A care system support organisation
Riverside House
Newburn
NE15 8NY
Tel: 0191 691 3652
Email: [email address]
Team Email: [email address]
Web: www.necsu.nhs.uk

This email is intended only for the addressee named above and the contents should not be disclosed to any other person nor copies taken. Any views or opinions presented are solely those of the sender and do not necessarily represent those of NHS North of England Commissioning Support unless otherwise specifically stated. If you have received this email in error, please delete it and notify the sender accordingly. Unauthorised copying and/or use of this email if you are not the intended recipient may result in legal action being taken.

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FOI (NHS NEWCASTLE GATESHEAD CCG), NHS Newcastle Gateshead Clinical Commissioning Group

1 Attachment

Dear Mr Leonard

Thank you for your request for information under the provisions of the Freedom of Information Act 2000.

Replies to your specific requests are attached.

Please note that this response is on behalf of Newcastle Gateshead CCG

Could we please ask that you acknowledge receipt of this mail, and also to be aware that any information we provide following your request under the Act does not confer an automatic right for you to re-use that information – for example, to publish it. If you wish to re-use the information that we provide and you do not specify this in your initial application for information, then you must make a further request for its re-use as per the Re-Use of Public Sector Information Regulations 2015 www.legislation.gov.uk.

This does not affect your initial information request.

Kind regards,

Hilary Murphy
Information Governance Officer

NECS: A care system support organisation
Riverside House
Goldcrest Way
Newburn
Newcastle Upon Tyne
NE15 8NY

Tel: 0191 2172625

Email: [email address]

Web: www.necsu.nhs.uk

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Dear FOI (NHS NEWCASTLE GATESHEAD CCG),

Thank you for the response.

Yours sincerely,

Daniel Leonard